Enabling an operator to resolve an issue associated with a 5g wireless telecommunication network using ar glasses

A system comprising:

• at least one hardware processor;
• and
• at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
• receive an indication of an issue associated with a telecommunication network and an indication of an operator capable of resolving the issue;
• send a notification to an augmented reality (AR) or virtual reality (VR) device associated with the operator,
• wherein the notification indicates the issue and prompts the operator to join a virtual collaboration room;
• receive a request to join the virtual collaboration room from the operator based on a command detected by the AR or VR device;
• create the virtual collaboration room, via the telecommunication network, including a screen shared among multiple operators,
• wherein each operator among the multiple operators can interact with the screen,
• wherein the multiple operators are physically distant from each other, and
• wherein the virtual collaboration room enables interaction;
• and
• record operations performed in the virtual collaboration room until a resolution to the issue has been determined;
• and
• determine a tier associated with the issue,
• wherein a first-tier issue indicates a higher priority issue than a second-tier issue,
• wherein the first-tier issue indicates a critical issue;
• and
• prioritize network traffic associated with the virtual collaboration room representing the first-tier issue and carried by the telecommunication network over other network traffic.

A system comprising:

• at least one hardware processor;
• and
• at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
• receive an indication of a first issue associated with a wireless telecommunication network;
• receive a feed of multiple steps associated with resolving the first issue,
• wherein the multiple steps include an instruction communicated by an operator among multiple operators,
• wherein the operator among the multiple operators communicates the instruction via voice, via hand movement, via typing, or via selection;
• record the feed of the multiple steps to obtain a recording;
• receive an indication from an operator among multiple operators that the first issue has been resolved and to log a resolution of the first issue;
• store the recording of the feed of the multiple steps, an indication of the first issue, and an indication of one or more operators involved in resolving the first issue in a database;
• based on the first issue and the one or more operators, determine a success rate of resolving the first issue associated with each operator among the one or more operators;
• receive an indication of a second issue associated with the wireless telecommunication network,
• wherein the second issue is similar to the first issue;
• retrieve from the database the success rate of resolving the second issue associated with each operator;
• based on the success rate of resolving the second issue associated with each operator, send a second notification to an AR/VR device associated with a second operator;
• and
• determine a tier associated with the issue,
• wherein a first-tier issue indicates a higher priority issue than a second-tier issue,
• wherein the first-tier issue indicates a critical issue;
• and
• prioritize network traffic associated with the AR/VR device representing the first-tier issue and carried by the wireless telecommunication network over other network traffic.