Systems and methods for continuing interactions across modalities and technologies

A system, comprising:

• a first electronic device executing an in-person digital assistant;
• a second electronic device executing a metaverse digital assistant;
• and
• a backend electronic device executing a computer program;
• wherein:
• the in-person digital assistant receives an interaction from a customer;
• the in-person digital assistant receives identifying information from the customer;
• the in-person digital assistant provides the identifying information to the computer program;
• the computer program identifies the customer using the identifying information;
• the computer program receives a state of the interaction for the interaction from the in-person digital assistant and saves the state of the interaction;
• the metaverse digital assistant receives the identifying information from the customer;
• the metaverse digital assistant provides the identifying information to the computer program on a backend electronic device;
• the computer program identifies the customer using the identifying information;
• the computer program on the backend electronic device retrieves the saved state of the interaction;
• the computer program on the backend electronic device communicates the saved state of the interaction to the metaverse digital assistant;
• and
• the second electronic device continues the interaction with the customer.

A non-transitory computer readable storage medium, including instructions stored thereon, which when read and executed by one or more computer processors, cause the one or more computer processors to perform steps comprising:

• receiving, from an in-person digital assistant, identifying information for a customer that is interacting with the in-person digital assistant on a first electronic device;
• identifying the customer using the identifying information received from the in-person digital assistant;
• receiving a state of the interaction for the interaction from the in-person digital assistant device and saving the state of the interaction;
• receiving, from a metaverse digital assistant executed by a second electronic device, the identifying information;
• identifying the customer using the identifying information received from the metaverse digital assistant;
• retrieving the saved state of the interaction;
• and
• communicating the saved state of the interaction to the metaverse digital assistant;
• wherein the second electronic device continues the interaction with the customer in a metaverse/web 3.0 environment.