Service management method and system
AssigneeTMRW Foundation IP S. À R.L.
InventorCevat YERLI
Life of this patent
Estimating the term…
Abstract
A computer-implemented method for managing services is disclosed, which comprises providing to a service provider a notification of a service reservation by one or more customer entities, continuously estimating a time of arrival based on a current geolocation of the one or more customer entities, providing to the service provider an indication of the estimated time of arrival, notifying the service provider of an arrival of the one or more customer entities at the location of the service provider based on the current geolocation and the location of the service provider, and responsive to the arrival at the location of the service provider, automatically coupling the one or more customer entities to a communication network of the service provider to confirm the service reservation.
Claims1
A computer-implemented method for managing services, comprising:
- providing to a service provider a notification of a service reservation for a group of customer entities including a first customer entity and a second customer entity;
- transmitting requests for current geolocation to a first customer computing device of the first customer entity and a second customer computing device of the second customer entity;
- receiving current geolocations from the first and second customer computing devices;
- estimating a time of arrival of the first customer entity and a time of arrival of the second customer entity based on the current geolocations of the first and second customer computing devices, respectively;
- providing to the service provider an indication of the estimated times of arrival;
- monitoring changes in the estimated times of arrival to verify whether the first and second customer computing devices are traveling to or departing from a location of the service provider;
- automatically setting up a wireless local area network of the service provider to accept a connection request from the first customer computing device based on the service reservation and the estimated time of arrival of the first customer entity;
- notifying the service provider of an arrival of the first customer entity at the location of the service provider based on the current geolocation of the first customer computing device and the location of the service provider;
- responsive to the arrival of the first customer entity at the location of the service provider, automatically accepting the connection request and coupling the first customer computing device to the wireless local area network of the service provider to confirm the service reservation;
- and
- in response to the automatically accepting the connection request and coupling the first customer computing device to the wireless local area network, providing the estimated time of arrival of the second customer entity to the first customer computing device.
Dependencies are inferred from the claim text.