Information processing method, device, and readable storage medium

An information processing device, comprising:

• an acquisition module configured to obtain a conversation record, the conversation record including a first conversation generated by a first conversation object and a second conversation generated by a second conversation object;
• an analysis module configured to analyze the conversation record to obtain at least two question-answer pairs, each question-answer pair including the first conversation as a question and the second conversation as a step, the step being a step of a solution corresponding to the question of the question-answer pair, one question corresponding to at least one solution, one solution including at least one step;
• a determination module configured to determine a solution corresponding to each question in the conversation record based on features of the step;
• and
• an abstract generation module configured to display the question and the corresponding solution based on a generation process of the question in the conversation record to obtain a target abstract content of the conversation record.

A non-transitory computer-readable storage medium storing a computer program that, when executed by a processor, causes the processor to:

• obtain a conversation record including a first conversation generated by a first conversation object and a second conversation generated by a second conversation object;
• analyze the conversation record to obtain at least two question-answer pairs, each question-answer pair including the first conversation as a question and the second conversation as a step, the step being a step of a solution corresponding to the question of the question-answer pair, one question corresponding to at least one solution, one solution including at least one step;
• determine a solution corresponding to each question in the conversation record based on features of the step;
• and
• display the question and the corresponding solution based on a generation process of the question in the conversation record to obtain a target abstract content of the conversation record.