Predictive vehicle troubleshooting methods and systems

A method of facilitating diagnostics of a vehicle, the method comprising:

• obtaining metadata associated with the vehicle;
• identifying a diagnostic code associated with the vehicle using the metadata associated with the vehicle;
• identifying a vehicle component associated with the diagnostic code based at least in part on the metadata;
• determining a sequence of recommended troubleshooting actions for resolving a potential fault condition associated with the diagnostic code based at least in part on the vehicle component and the metadata associated with the vehicle using historical diagnostics data;
• and
• sequentially providing, within a client application at a client device, graphical indicia of the recommended troubleshooting actions in accordance with the sequence based on a respective probability of resolution associated with a respective recommended troubleshooting action based at least in part on the historical diagnostics data.

A system comprising:

• a data storage element to maintain a log of diagnostics data;
• and
• a server coupled to the data storage element and a network, the server comprising at least one processor and at least one non-transitory computer-readable medium comprising executable instructions that, when executed by the at least one processor, cause the at least one processor to provide a repair assistance application configurable to:
• obtain, from a client device coupled to the network, metadata associated with a vehicle;
• obtain, from the log of diagnostics data, a diagnostic code associated with the vehicle using the metadata;
• identify a vehicle component associated with the diagnostic code based at least in part on the metadata;
• determine a recommended troubleshooting action for resolving a potential fault condition associated with the diagnostic code based at least in part on the vehicle component and the metadata associated with the vehicle using a prediction model derived from at least a portion of the log of diagnostics data;
• and
• provide, at the client device, a graphical indication of the recommended troubleshooting action.