Interaction management system for multiple kiosk devices and multiple virtual receptionist devices

A system, comprising:

• a hardware processor;
• and
• a non-transitory machine-readable storage medium encoded with instructions executable by the hardware processor to perform operations comprising:
• communicating with multiple remote kiosk devices, wherein the remote kiosk devices are configured to present a respective kiosk user interface,
• communicating with multiple remote receptionist devices, wherein the remote receptionist devices are configured to present a respective remote receptionist user interface,
• receiving multiple live video feeds captured by the multiple kiosk devices, and providing the multiple live video feeds to multiple ones of the remote receptionist devices, wherein the multiple ones of the remote receptionist devices present multiple live video feeds in the remote receptionist user interfaces,
• receiving, from a first remote receptionist device, a request to initiate a video call with a first remote kiosk device, and
• responsive to receiving the request to initiate a video call with the first remote kiosk device, initiating a first video call between the first remote receptionist device and the first remote kiosk device, and causing the user interface of the first remote receptionist device to present the first video call and the live video feeds simultaneously.

A non-transitory machine-readable storage medium encoded with instructions executable by one or more hardware processors of a computing component, the machine-readable storage medium comprising instructions to cause the one or more hardware processors to perform operations comprising:

• communicating with multiple remote kiosk devices, wherein the remote kiosk devices are configured to present a respective kiosk user interface;
• communicating with multiple remote receptionist devices, wherein the remote receptionist devices are configured to present a respective remote receptionist user interface;
• receiving multiple live video feeds captured by the multiple kiosk devices, and providing the multiple live video feeds to multiple ones of the remote receptionist devices, wherein the multiple ones of the remote receptionist devices present multiple live video feeds in the remote receptionist user interfaces;
• receiving, from a first remote receptionist device, a request to initiate a video call with a first remote kiosk device;
• and
• responsive to receiving the request to initiate a video call with the first remote kiosk device, initiating a first video call between the first remote receptionist device and the first remote kiosk device, and causing the user interface of the first remote receptionist device to present the first video call and the live video feeds simultaneously.