# US 2023/0274245 A1 · Initiating a workflow in a digital token transaction system based on a recognized activity in a customer relationship management system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2023/0274245 A1 - Document ID: US20230274245A1 - Status: Published application - Kind: A1 - Application number: 17/975,295 - Filed: 2022-10-27 - Published: 2023-08-31 - Earliest claimed: 2018-11-02 - Assignees: Verona Holdings Sezc - Applicants: Verona Holdings Sezc - Inventors: William Edward QUIGLEY; Lukasz Jakub SLIWKA; Jonathan YANTIS; Jason SELDON; Charles CELLA; Teymour EL-TAHRY; Brent BLIVEN - Web page: https://patentgrep.com/patent/US20230274245A1 ## CPC - G06Q 20/123: {Shopping for digital content} - G06F 21/602: {Providing cryptographic facilities or services} - G06Q 20/02: involving a neutral party, e.g. certification authority, notary or trusted third party [TTP] - G06Q 20/065: {using e-cash} - G06Q 20/326: {Payment applications installed on the mobile devices} - G06Q 20/342: {Cards defining paid or billed services or quantities} - G06Q 20/38215: {Use of certificates or encrypted proofs of transaction rights} - G06Q 20/40: Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists - G06Q 30/0185: {Product, service or business identity fraud} - G06Q 20/1235: {with control of digital rights management [DRM]} - G06Q 20/3672: {initialising or reloading thereof} - G06Q 2220/00: Business processing using cryptography - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract Systems and methods for tokenizing real-world items for use in digital commerce are disclosed. In some embodiments, a recognized activity in a workflow of a customer relationship management system triggers a workflow for a set of digital tokens associated with the recognized activity in a digital token transaction system. ## Claims ### Claim 1 A system of interfacing a digital token marketplace platform with a customer relationship management platform, the method comprising: a token generation system that is configured to generate a set of digital tokens, wherein each digital token of the set of digital tokens is cryptographically linked to a respective virtual representation of a respective item; a ledger update system that is configured to update a cryptographic ledger with the set of digital tokens and to update respective ownership data of each respective digital token to indicate a respective owner of the respective digital token, the cryptographic ledger storing a plurality of addresses, wherein each respective address corresponds to a respective account of a respective owner and the respective ownership data is held in the respective account; a set of customer relationship management (CRM) system activity monitoring application programming interfaces (APIs) that are configured to monitor execution of workflows by the CRM system for a recognized activity associated with the set of digital tokens, wherein the monitoring APIs receive an indication of at least one of the set of digital tokens or the recognized activity from a digital token transaction platform that verifies ownership of each digital token of the set of digital tokens by inspection of at least one of a digital wallet or the cryptographic ledger; and a set of workflow triggering application programming interfaces (APIs) that are configured to: receive information from the CRM system activity monitoring APIs when the activity associated with the set of digital tokens is recognized in a monitored workflow of the CRM system; and in response to receiving the information, initiate a workflow in the digital token transaction platform based on an aspect of the received information. ### Claim 2 (depends on 1) The system of claim 1, wherein the activity associated with the set of digital tokens includes configuring a parameter associated with a redemption of at least one digital token of the set of digital tokens. ### Claim 3 (depends on 1) The system of claim 1, wherein the workflow triggering APIs determine a workflow to initiate in the digital token transaction platform based on the activity. ### Claim 4 (depends on 1) The system of claim 1, wherein the recognized activity corresponds to a virtual representation in the set of virtual representations. ### Claim 5 (depends on 1) The system of claim 1, wherein the workflow activity of the CRM includes determining advertisements targeted for a user of the digital token transaction platform and the recognized activity includes a presentation of the advertisement to the user. ### Claim 6 (depends on 1) The system of claim 1, wherein the workflow in the digital token transaction platform is initiated to satisfy a transaction for at least one digital token in the set of digital tokens. ### Claim 7 (depends on 1) The system of claim 1, wherein the indication of at least one of the set of digital tokens or the recognized activity is defined in a smart contract of the digital token platform. ### Claim 8 (depends on 1) The system of claim 1, wherein the workflow initiated in the digital token transaction platform is selected from a list of workflows consisting of authentication workflows, appraisal workflows, collateral redemption workflows, safekeeping workflows, loan repayment workflows, pre-liquidation workflows, efficiency workflows, and decentralized loan workflows. ### Claim 9 A computer program product comprising a non-transitory computer readable medium bearing computer executable code that, when executing on one or more computing devices, performs the steps of: generating a set of digital tokens, wherein each digital token of the set of digital tokens is cryptographically linked to a respective virtual representation of a respective item; updating a cryptographic ledger with the set of digital tokens and respective ownership data of each respective digital token to indicate a respective owner of the respective digital token, the cryptographic ledger storing a plurality of addresses, wherein each respective address corresponds to a respective account of a respective owner and the respective ownership data is held in the respective account; configuring a set of customer relationship management (CRM) system activity monitoring application programming interfaces (APIs) to: monitor execution of workflows by the CRM system for a recognized activity associated with the set of digital tokens; and receive an indication of at least one of the set of digital tokens or the recognized activity from a digital token transaction platform that verifies ownership of each digital token of the set of digital tokens by inspection of at least one of a digital wallet or the cryptographic ledger; and configuring a set of workflow triggering application programming interfaces (APIs) to: receive information from the CRM system activity monitoring APIs when the activity associated with the set of digital tokens is recognized in a monitored workflow of the CRM system; and in response to receiving the information, initiate a workflow in the digital token transaction platform based on an aspect of the received information. ### Claim 10 (depends on 9) The computer program product of claim 9, wherein the activity associated with the set of digital tokens includes configuring a parameter associated with a redemption of at least one digital token of the set of digital tokens. ### Claim 11 (depends on 9) The computer program product of claim 9, wherein initiating a workflow includes to determine a workflow to initiate in the digital token transaction platform based on the activity. ### Claim 12 (depends on 9) The computer program product of claim 9, wherein the recognized activity corresponds to a virtual representation in the set of virtual representations. ### Claim 13 (depends on 9) The computer program product of claim 9, wherein the workflow activity of the CRM includes determining advertisements targeted for a user of the digital token transaction platform and the recognized activity includes a presentation of the advertisement to the user. ### Claim 14 (depends on 9) The computer program product of claim 9, wherein the workflow in the digital token transaction platform is initiated to satisfy a transaction for at least one digital token in the set of digital tokens. ### Claim 15 (depends on 9) The computer program product of claim 9, wherein the indication of at least one of the set of digital tokens or the recognized activity is defined in a smart contract of the digital token platform. ### Claim 16 (depends on 9) The computer program product of claim 9, wherein the workflow initiated in the digital token transaction platform is selected from a list of workflows consisting of authentication workflows, appraisal workflows, collateral redemption workflows, safekeeping workflows, loan repayment workflows, pre-liquidation workflows, efficiency workflows, and decentralized loan workflows. ### Claim 17 A method comprising: generating with a processor a set of digital tokens, wherein each digital token of the set of digital tokens is cryptographically linked to a respective virtual representation of a respective item; updating with the processor a cryptographic ledger with the set of digital tokens and respective ownership data of each respective digital token to indicate a respective owner of the respective digital token, the cryptographic ledger storing a plurality of addresses, wherein each respective address corresponds to a respective account of a respective owner and the respective ownership data is held in the respective account; configuring with the processor a set of customer relationship management (CRM) system activity monitoring application programming interfaces (APIs) to: monitor execution of workflows by the CRM system for a recognized activity associated with the set of digital tokens; and receive an indication of at least one of the set of digital tokens or the recognized activity from a digital token transaction platform that verifies ownership of each digital token of the set of digital tokens by inspection of at least one of a digital wallet or the cryptographic ledger; and configuring with the processor a set of workflow triggering application programming interfaces (APIs) to: receive information from the CRM system activity monitoring APIs when the activity associated with the set of digital tokens is recognized in a monitored workflow of the CRM system; and in response to receiving the information, initiate a workflow in the digital token transaction platform based on an aspect of the received information. ### Claim 18 (depends on 17) The method of claim 17, wherein the activity associated with the set of digital tokens includes obtaining fulfillment information associated with a redemption workflow for redeeming at least one digital token of the set of digital tokens. ### Claim 19 (depends on 17) The method of claim 17, wherein to initiating a workflow includes determining a workflow to initiate in the digital token transaction platform based on the recognized activity. ### Claim 20 (depends on 17) The method of claim 17, wherein the recognized activity corresponds to a virtual representation in the set of virtual representations.