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US 2023/0179701 A1Published application
Methods and systems for reconstructing communication sessions using natural language processing
AssigneeAvaya Management L.P.
InventorsHarsh V. Mendiratta, David Chavez
Life of this patent
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Abstract
Methods and systems provided herein ensure that communication sessions such as phone calls over PSTNs can be reconstructed in the event that the session ends unintentionally. Methods and systems include detecting a call ended, analyzing data associated with the call, determining, based on the data, the call ended unintentionally, and reconstructing the call based on the determination the call ended unintentionally.
Claims20
A communication method comprising:
- detecting a call ended;
- analyzing data associated with the call;
- determining, based on the data, the call ended unintentionally;
- and
- reconstructing the call based on the determination the call ended unintentionally.
2 more elements
A computer system comprising:
- a processor;
- and
- a computer-readable storage medium storing computer-readable instructions which, when executed by the processor, cause the processor to execute a method, the method comprising:
- detecting a call ended;
- analyzing data associated with the call;
- determining, based on the data, the call ended unintentionally;
- and
- reconstructing the call based on the determination the call ended unintentionally.
5 more elements
A computer program product comprising:
- a non-transitory computer-readable storage medium having computer-readable program code embodied therewith, the computer-readable program code configured, when executed by a processor, to execute a method, the method comprising:
- detecting a call ended;
- analyzing data associated with the call;
- determining, based on the data, the call ended unintentionally;
- and
- reconstructing the call based on the determination the call ended unintentionally.
3 more elements
Dependencies are inferred from the claim text.