System, method, device, and program for performing automatic troubleshooting of a network

A device for automatic troubleshooting, the device comprising:

• a memory configured to store instructions;
• and
• one or more processors configured to execute the instructions to:
• analyze a first parameter of a network;
• determine that the first parameter was degraded, wherein the degrading of the first parameter relates to at least one from among a network alarm, a node alarm, a link alarm, or key performance indicator associated with the network;
• based on the determining that the first parameter was degraded, identify at least one first process corresponding to the first parameter;
• based on the identifying of the at least one first process, determine whether the at least one first process was operating while the first parameter was degraded;
• based on determining that the at least one first process was operating while the first parameter was degraded, identify a potential problem scenario corresponding to the first parameter and the at least one first process from among a plurality of potential problem scenarios;
• based on the identifying of the potential problem scenario, identify a plurality of second parameters associated with the potential problem scenario;
• based on the identifying of the plurality of second parameters, determine whether the plurality of second parameters were degraded;
• based on determining that the plurality of second parameters were degraded, confirming that the potential problem scenario is an actual problem scenario which caused the first parameter to be degraded;
• and
• based on determining that the potential problem scenario is the actual problem scenario, display information indicating the actual problem scenario.

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors of a device for automatic troubleshooting, cause the one or more processors to:
• analyze a first parameter of a network;
• determine that the first parameter was degraded, wherein the degrading of the first parameter relates to at least one from among a network alarm, a node alarm, a link alarm, or key performance indicator associated with the network;
• based on the determining that the first parameter was degraded, identify at least one first process corresponding to the first parameter;
• based on the identifying of the at least one first process, determine whether the at least one first process was operating while the first parameter was degraded;
• based on determining that the at least one first process was operating while the first parameter was degraded, identify a problem scenario corresponding to the first parameter and the at least one first process from among a plurality of potential problem scenarios;
• based on the identifying of the potential problem scenario, identify a plurality of second parameters associated with the potential problem scenario;
• based on the identifying of the plurality of second parameters, determine whether the plurality of second parameters were degraded;
• based on determining that the plurality of second parameters were degraded, confirming that the potential problem scenario is an actual problem scenario which caused the first parameter to be degraded;
• and
• based on determining that the potential problem scenario is the actual problem scenario, display information indicating the actual problem scenario.