Business management system that uses product data with product classes

A system, comprising:

• a line item storage device comprising a memory to store an item description and an item class for each of a plurality of line items;
• a first device comprising one or more first processors and first memory to:
• retrieve, from the line item storage device, the plurality of line items;
• identify the item class for a first item of the plurality of line items stored in the line item storage device based on the item description of the first item, the first item having a first format;
• select, based on the item class of the first item, a second device that interfaces with the line item storage device;
• and
• transmit, to the second device, the item description of the first item;
• and
• the second device comprising one or more second processors and second memory to:
• receive the item description of the first item from the first device;
• generate a service ticket based on the item description of the first item;
• detect completion of the service ticket;
• and
• modify the item description of the first item in the line item storage device to include information from the service ticket.

A method, comprising:

• storing, by a line item storage device comprising a memory, an item description and an item class for each of a plurality of line items;
• retrieving, by a first device comprising one or more first processors and first memory, the plurality of line items from the line item storage device;
• identifying, by the first device, the item class for a first item of the plurality of line items stored in the line item storage device based on the item description of the first item, the first item having a first format;
• selecting, by the first device, based on the item class of the first item, a second device that interfaces with the line item storage device;
• transmitting, by the first device, to the second device, the item description of the first item;
• receiving, by the second device, the item description of the first item from the first device;
• generating, by the second device, a service ticket based on the item description of the first item;
• detecting, by the second device, completion of the service ticket;
• and
• modifying, by the second device, the item description of the first item in the line item storage device to include information from the service ticket.