Systems and methods for forecasting inbound telecommunications associated with an electronic transactions subscription platform
AssigneeCaaStle, Inc.
InventorsAvinash SINGH, Prashant Kumar RAI, Chirag JAIN, Ankita SINHA
Life of this patent
Estimating the term…
Abstract
Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.
Claims21
1-20. (canceled)
A computer-implemented method for forecasting inbound communications received for a service, the computer-implemented method comprising:
- receiving, via a dashboard, one or more parameters from a user device;
- and
- generating a forecast for inbound communications based on the one or more parameters, the generating including:
- determining a number of expected new users during a window of time;
- estimating a future inbound communication rate based on the one or more parameters;
- and
- predicting a total number of expected inbound communications for the service based on the number of expected new users and the estimated future inbound communication rate.
A system for forecasting inbound telecommunications received for a service, the system comprising:
- a storage device that stores instructions;
- and
- at least one processor that executes the instructions to perform functions including:
- receiving, via a dashboard, one or more parameters from a user device;
- and
- generating a forecast for inbound communications based on the one or more parameters, the generating including:
- determining a number of expected new users during a window of time;
- estimating a future inbound communication rate based on the one or more parameters;
- and
- predicting a total number of expected inbound communications for the service based on the number of expected new users and the estimated future inbound communication rate.
A non-transitory computer-readable medium storing instructions for forecasting inbound telecommunications received for a service, the instructions configured to cause at least one processor to perform operations comprising:
- receiving, via a dashboard, one or more parameters from a user device;
- and
- generating a forecast for inbound communications based on the one or more parameters, the generating including:
- determining a number of expected new users during a window of time;
- estimating a future inbound communication rate based on the one or more parameters;
- and
- predicting a total number of expected inbound communications for the service based on the number of expected new users and the estimated future inbound communication rate.
Dependencies are inferred from the claim text.