Knowledge information creation assist apparatus

A non-transitory computer readable medium including a computer executable program for providing a function of assisting creation of knowledge information related to questioning, the program comprising instructions which, when executed by a computer, cause the computer to perform:

• a function of controlling upload of a plurality of user support histories including questions;
• a function of performing processing of removing at least one unnecessary utterance sentence not related to questioning from the uploaded user support histories or processing of extracting at least one utterance sentence related to questioning from the user support histories and then outputting the resulting user support histories as a result of the processing;
• a function of classifying the user support histories output as the result of the processing into a plurality of question groups according to a predetermined classification model;
• a function of performing first display control for displaying, on a display apparatus, a question group creation screen including group information of each of the question groups and second display control for displaying, on the display apparatus, a knowledge information creation screen for producing knowledge information in response to input performed by a creator to one of the question groups selected on the question group creation screen;
• and
• a function of producing output data of the knowledge information created for each of the question groups on the knowledge information creation screen.

A knowledge information creation assist system for providing a function of assisting creation of knowledge information related to questioning, comprising:

• an input control section configured to receive a plurality of user support histories including questions in response to upload operation on a terminal of a creator creating knowledge information;
• a question utterance extraction section configured to perform processing of removing at least one unnecessary utterance sentence not related to questioning from the uploaded user support histories or processing of extracting at least one utterance sentence related to questioning from the user support histories and then output the resulting user support histories as a result of the processing;
• a grouping control section configured to classify the user support histories output as the result of the processing from the question utterance extraction section into a plurality of question groups according to a predetermined classification model;
• a screen control section configured to perform first display control for displaying, on the terminal, a question group creation screen including group information of each of the question groups and second display control for displaying, on the terminal, a knowledge information creation screen for producing knowledge information in response to input performed by the creator to one of the question groups selected on the question group creation screen;
• and
• an output control section configured to produce and output output data of the knowledge information created for each of the question groups on the knowledge information creation screen in response to download operation on the terminal.