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US 2023/0144702 A1Published application
Partner network services
AssigneeWells Fargo Bank, N.A.
InventorsAdelina Jannet, Pavitra V, Chinna Bala Krishna Sanna Balappa, Srikanth Kandoti
Life of this patent
Estimating the term…
Abstract
Partner network stores facilitate provisioning of services to customers. Customer requests for services of an institution are received in which each request is associated with a customer of the institution and includes service information. A central location can be determined based on the service information including customer location. A partner within a predetermined radius of the central location can be determined using a partner database. The partner can be converted into an ad hoc location by deploying an ad hoc service solution to the partner, and the ad hoc location can subsequently be communicated to customers.
Claims31
A computer-implemented method, comprising:
- predefining, by a partner component, a plurality of partner locations, wherein partner locations of the plurality of partner locations are predefined to allow deployment of a mobile vehicle at the partner locations;
- receiving, by a request component of a computing device, a set of customer requests for services of an institution, wherein each request of the set of customer requests is associated with a respective customer and includes service information comprising a respective customer-requested location, a respective customer-requested time, and a respective service type;
- parsing, by the request component, the set of customer requests to extract, from the service information included in each of the set of customer requests, a set of customer-requested times, a set of customer-requested locations, and a set of service types;
- determining, by a sorting component, a subset of the set of customer requests based on one or more of the set of customer-requested times, the set of customer-requested locations, and the set of service types;
- determining, by a determination component of the computing device, a central location for the subset of customer requests, wherein the central location is determined based on an aggregate of customer-requested locations in the subset of customer requests and comprises global positioning system (GPS) coordinates of a location central to the customer-requested locations of the subset of customer requests;
- determining, by the determination component of the computing device and based on the central location, a partner location from the plurality of partner locations, wherein the partner location is located within a predetermined radius of the central location;
- deploying, by a deployment component of the computing device, the mobile vehicle to the partner location, wherein the mobile vehicle is configured to fulfill the subset of customer requests;
- generating, by a communication component of the computing device, a schedule with appointments for the subset of customer requests;
- generating a plurality of modulated data signals to communicate, by the communication component of the computing device, a notification for each customer request in the subset of customer requests, each respective notification comprising the partner location and a corresponding appointment from the schedule, and each respective notification sent to a customer device associated with a respective customer request, wherein a first respective notification corresponding to a first respective customer request in the subset of customer requests identifies a respective corresponding appointment in the schedule that is a divergence from a first respective customer-requested time in the first respective customer request, and wherein the first respective notification indicates the divergence from the first respective customer-requested time is due to a conflict between the first respective customer-requested time in the first respective customer request and a second respective customer-requested time in a second respective customer request in the subset of customer requests;
- and
- fulfilling, by the mobile vehicle, at least a portion of the subset of customer requests at the partner location according to the schedule.
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A system, comprising:
- one or more processors having instructions to control one or more components, the one or more components comprising:
- a partner component configured to:
- predefine a plurality of partner locations, wherein partner locations of the plurality of partner locations are predefined to allow deployment of a mobile vehicle at the partner locations;
- a request component configured to:
- receive a set of customer requests for services of an institution, wherein each request of the set of customer requests is associated with a respective customer and includes service information comprising a respective customer-requested location, a respective customer-requested time, and a respective service type;
- parse the set of customer requests to extract, from the service information included in each of the set of customer requests, a set of customer-requested times, a set of customer-requested locations, and a set of service types;
- and
- determine a subset of the set of customer requests based on one or more of the set of customer-requested times, the set of customer-requested locations, and the set of service types;
- a determination component configured to:
- determine a central location for the subset of customer requests, wherein the central location is determined based on an aggregate of customer-requested locations in the subset of customer requests and comprises global positioning system (GPS) coordinates of a location central to the customer-requested locations of the subset of customer requests;
- and
- determine, based on the central location, a partner location from the plurality of partner locations, wherein the partner location is located within a predetermined radius of the central location;
- a deployment component configured to:
- deploy the mobile vehicle to the partner location;
- and
- a communication component configured to:
- generate a schedule with appointments for the subset of customer requests;
- and
- generate a plurality of modulated data signals to communicate a notification for each customer request in the subset of customer requests, each respective notification comprising the partner location and a corresponding appointment from the schedule, and each respective notification sent to a customer device associated with a respective customer request, wherein a first respective notification corresponding to a first respective customer request in the subset of customer requests identifies a respective corresponding appointment in the schedule that is a divergence from a first respective customer-requested time in the first respective customer request, wherein the first respective notification indicates the divergence from the first respective customer-requested time is due to a conflict between the first respective customer-requested time in the first respective customer request and a second respective customer-requested time in a second respective customer request in the subset of customer requests, and wherein the mobile vehicle is configured to fulfill at least a portion of the subset of customer requests at the partner location according to the schedule.
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A computer-readable storage medium having instructions that when executed by one or more processors control the one or more processors to:
- predefine a plurality of partner locations, wherein partner locations of the plurality of partner locations are predefined to allow deployment of a mobile vehicle at the partner locations;
- receive a set of customer requests for services of an institution, wherein each request of the set of customer requests is associated with a respective customer and includes service information comprising a respective customer-requested location, a respective customer-requested time, and a respective service type;
- parse the set of customer requests to extract from the service information included in each of the set of customer requests, a set of customer-requested times, a set of customer-requested locations, and a set of service types;
- determine a subset of the set of customer requests based on one or more of the set of customer-requested times, the set of customer-requested locations, and the set of service types;
- determine a central location for the subset of customer requests, wherein the central location is determined based on an aggregate of customer-requested locations in the subset of customer requests and comprises global positioning system (GPS) coordinates of a location central to the customer-requested locations of the subset of customer requests;
- determine, based on the central location, a partner location from the plurality of partner locations, wherein the partner location is located within a predetermined radius of the central location;
- generate a schedule with appointments for the subset of customer requests;
- deploy the mobile vehicle to the partner location, wherein the mobile vehicle is configured to fulfill the subset of customer requests;
- generate a plurality of modulated data signals to communicate a notification for each customer request in the subset of customer requests, each respective notification comprising the partner location and a corresponding appointment from the schedule, and each respective notification sent to a customer device associated with a respective customer request, wherein a first respective notification corresponding to a first respective customer request in the subset of customer requests identifies a respective corresponding appointment in the schedule that is a divergence from a first respective customer-requested time in the first respective customer request, and wherein the first respective notification indicates the divergence from the first respective customer-requested time is due to a conflict between the first respective customer-requested time in the first respective customer request and a second respective customer-requested time in a second respective customer request in the subset of customer requests;
- and
- fulfil, by the mobile vehicle, at least a portion of the subset of customer requests at the partner location according to the schedule.
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Dependencies are inferred from the claim text.