System and method of building contact center agent desktops providing simultaneous access to multiple acd systems in a single session

A system for providing simultaneous multiple ACD access to call center agents, comprising:

• a design computer;
• and
• a design application executing on the design computer that:
• receives a plurality of application programming interfaces (API) provided by a plurality of automatic call distributor (ACD) systems,
• creates at least one adapter component providing computer telephony integration (CTI) functionality to the plurality of ACD systems, and
• installs the at least one adapter component on a web server.

A method for providing computers in call center environments simultaneous access to multiple unrelated automatic call distributor (ACD) systems, comprising:

• a web server receiving installation of an adapter component;
• the web server accessing, via the adapter component, at least two automatic call distribution (ACD) systems;
• the web server providing web access to a first client device based on the device initiating a browser session with the web server;
• and
• the web server providing the first client device incoming call access to the at least two ACD systems via the browser session.