System and Method Improving Inbound Leads and Phone Calls Processing in Sales and Marketing Engagement
AssigneeMicro Macro Assets LLC
InventorSenraj Soundar
Life of this patent
Estimating the term…
Abstract
A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system connects the agent with the customer associated with a customer record selected from the batch by the agent.
Claims20
A system for establishing a communication with a customer by an agent, comprising:
- an agent computer comprising a first processor and a first memory configured to store non-transitory instructions that when executed by the first processor performs the step of:
- receiving a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers;
- and
- a second computer comprising a second processor and a second memory configured to store non-transitory instructions that when executed by the second processor performs the step of:
- providing the batch notification identifying the batch of one or more customer records in the agent computer,
- wherein the system connects the agent with the customer associated with a customer record selected by the agent, and the selected customer record is part of the batch.
A method for a computer controlled communication system comprising a processor and a memory for establishing a communication with a customer by an agent, comprising the steps of:
- receiving a batch notification identifying a batch of one or more customer records, for communication in the near future, wherein the one or more customer records is associated with one or more customers;
- and
- connecting the agent with the customer associated with a customer record selected by the agent,
- wherein the selected customer record is part of the batch.
Dependencies are inferred from the claim text.