Intelligent automated computing system incident management

A non-transitory computer-readable medium storing instructions, which when executed cause a processor to execute a method, the method comprising:

• receiving at least one event with an event descriptor, wherein the event descriptor includes an event identifier and an event description;
• and
• predicting, based on at least one of the event identifier, or keyphrases in the event description, at least one of:
• one or more actions in a workflow to respond to the event;
• a workflow based on a corresponding input event descriptor;
• or
• a combination thereof.

A processor-implemented method to facilitate automatic incident response, the method comprising:

• determining based on one or more input sources associated with incident response events, one or more of one or more actions associated with at least one target environment and keyphrases associated with the actions;
• training at least one of:
• an action-prediction model using machine learning techniques based on input keyphrase and action pairs, wherein the action-prediction model is trained to predict an actions based on at least one corresponding input keyphrase;
• or
• a workflow-prediction model using machine learning techniques based on input workflows and event descriptors, wherein the workflow-prediction model is trained to predict a workflow based on a corresponding input event descriptor;
• or
• a combination thereof;
• and
• deploying at least one of the action-prediction model, or the workflow-prediction model in an interactive incident response environment.