Systems and methods for multi-channel messaging and communication

A system for providing automated conversation across multiple communication channels associated with a user, the system comprising:

• one or more computer processors;
• and
• a memory having stored therein machine executable instructions, that when executed by the one or more processors, cause the system to:
• select a first communication channel from the multiple communication channels;
• receive, via the first communication channel, a first user input as part of a conversation with a chatbot, the chatbot including a communication data structure including a plurality of communication paths,
• wherein each of the plurality of communication paths comprises a plurality of units, and
• wherein at least one of the plurality of units is coded with instructions to navigate the conversation among different communication paths;
• select a communication path based on the first user input, wherein selecting the communication path includes:
• selecting, via a selection algorithm, a unit within the plurality of units,
• wherein, selecting, via a selection algorithm, a unit within the plurality of units includes:
• determining one or more units within the plurality of units that may approximately match the first user input,
• providing the user with one or more feedbacks associated with one or more approximately matched units within the plurality of units,
• receiving, from the user, a selected feedback from the one or more feedbacks associated with one or more approximately matched units, and
• selecting the unit associated with the selected feedback;
• and
• generate a first feedback in response to the first user input according to the selected communication path.

A computer-readable storage medium having data stored therein representing software executable by a computer, the software having instructions to:

• select a first communication channel from multiple communication channels;
• receive, via the first communication channel, a first user input as part of a conversation with a chatbot, the chatbot including a communication data structure including a plurality of communication paths,
• wherein each of the plurality of communication paths comprises a plurality of units, and
• wherein at least one of the plurality of units is coded with instructions to navigate the conversation among different communication paths;
• select a communication path based on the first user input, wherein selecting the communication path includes:
• selecting, via a selection algorithm, a unit within the plurality of units,
• wherein, selecting, via a selection algorithm, a unit within the plurality of units includes:
• determining one or more units within the plurality of units that may approximately match the first user input,
• providing the user with one or more feedbacks associated with one or more approximately matched units within the plurality of units,
• receiving, from the user, a selected feedback from the one or more feedbacks associated with one or more approximately matched units, and
• selecting the unit associated with the selected feedback;
• and
• generate a first feedback in response to the first user input according to the selected communication path.