# US 2023/0056982 A1 · Paper product dispenser with improved dispensing > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2023/0056982 A1 - Document ID: US20230056982A1 - Status: Published application - Kind: A1 - Application number: 17/796,667 - Filed: 2020-01-31 - Published: 2023-02-23 - Earliest claimed: 2020-01-31 - Assignees: Kimberly-Clark Worldwide, Inc. - Applicants: Kimberly-Clark Worldwide, Inc. - Inventors: Richard P. Lewis - Web page: https://patentgrep.com/patent/US20230056982A1 ## CPC - A47K 10/36: with {mechanical dispensing, roll switching or} cutting devices - A47K 10/3612: {with drive and pinch rollers} - A47K 10/3625: {with electronic control means} - A47K 10/3656: {with paper jam preventing devices} - A47K 10/3687: {with one or more reserve rolls} - A47K 2010/3668: {Detection of the presence of a user} - A47K: SANITARY EQUIPMENT; ACCESSORIES THEREFOR, e.g. TOILET ACCESSORIES ## Abstract A dispenser and methods for dispensing web material, the dispenser comprising a dispensing mechanism comprising a pressure roller and a drive roller defining a nip therebetween, wherein the dispensing mechanism is configured to dispense the web material from the roll of web material in response to a user request, and wherein during the dispense a leading edge of the web material being dispensed first passes through the nip and then passes the tear bar and then out of the housing such that the leading edge is external to the housing; a jam sensor configured to detect a jam condition during or after the dispense of the web material; and wherein, in response to a jam condition, the dispensing mechanism is configured to (i) retract the web material to place the leading edge between the nip and the tear bar and (ii) then advance the leading edge past the tear bar. ## Claims ### Claim 1 A dispenser for dispensing web material from a roll of web material, the dispenser comprising: a housing comprising a back panel and a front cover and having an internal volume to house the roll of web material; a tear bar at least partially in the housing; a dispensing mechanism, at least partially in the housing, comprising a pressure roller and a drive roller, which define a nip therebetween, wherein the dispensing mechanism is configured to dispense the web material, a dispense length, from the roll of web material in response to a user request, and wherein during the dispense the web material being dispensed first passes through the nip and then passes the tear bar and then out of the housing such that a leading edge of the web material being dispensed is external to the housing; a jam sensor configured to detect a jam condition during or after the dispense of the web material; and wherein, in response to a jam condition, the dispensing mechanism is configured to (i) retract the web material to place the leading edge of the web material between the nip and the tear bar and (ii) then dispense the web material to place the web material past the tear bar. ### Claim 2 (depends on 1) The dispenser of claim 1, wherein the dispensing mechanism comprises a motor engaged to the drive roller and configured to rotate the drive roller in a first direction in response to the user request and to rotate the drive roller in a second direction, different from the first direction, to retract the web material. ### Claim 3 (depends on 2) The dispenser of claim 2 comprising an encoder configured to count a number of revolutions of one of the motor and the drive roller to dispense the web material the dispense length. ### Claim 4 (depends on 3) The dispenser of claim 3, wherein retract the web material comprises rotate the drive roller in the second direction based on the number of revolutions counted to dispense the dispense length. ### Claim 5 (depends on 2) The dispenser of claim 2, wherein the jam sensor comprises an infrared sensor. ### Claim 6 (depends on 1) The dispenser of claim 1, wherein dispense the web material to place the web material past the tear bar comprises dispense the web material the dispense length. ### Claim 7 (depends on 1) The dispenser of claim 1, wherein the roll of web material is a roll of paper towels. ### Claim 8 A method comprising: in response to detecting a jam condition, driving a motor to rotate a drive roller a second direction to retract a leading edge of a web material to between (i) a nip defined between a pressure roller and the drive roller and (ii) a tear bar; and after the retracting, driving the motor to rotate the drive roller a first direction, different from the second direction, to advance the leading edge away from the nip. ### Claim 9 (depends on 8) The method of claim 8, wherein detecting a jam condition comprises monitoring for a presence of web material in a throat of the dispenser. ### Claim 10 (depends on 9) The method of claim 9, wherein detecting the jam condition comprises determining that the web material is not in the throat. ### Claim 11 (depends on 8) The method of claim 8, wherein driving the motor to rotate the drive roller the second direction comprises counting at least one of a number of motor revolutions and drive roller revolutions. ### Claim 12 (depends on 8) The method of claim 8, wherein driving the motor to rotate the drive roller the first direction comprises driving the drive roller to place the leading edge past the tear bar. ### Claim 13 (depends on 8) The method of claim 8, wherein driving the motor to rotate the drive roller the second direction and driving the motor to rotate the drive roller the first direction repeats multiple times. ### Claim 14 A dispenser for dispensing web material from a roll of web material, the dispenser comprising: a dispensing mechanism comprising a pressure roller and a drive roller defining a nip therebetween, wherein the dispensing mechanism is configured to dispense the web material from the roll of web material in response to a user request, and wherein during the dispense a leading edge of the web material being dispensed first passes through the nip and then passes the tear bar and then out of the housing such that the leading edge is external to the housing; a jam sensor configured to detect a jam condition during or after the dispense of the web material; and wherein, in response to a jam condition, the dispensing mechanism is configured to (i) retract the web material to place the leading edge of the web material between the nip and the tear bar and (ii) then advance the leading edge of the web material past the tear bar. ### Claim 15 (depends on 14) The dispenser of claim 14, wherein the dispensing mechanism comprises a motor engaged to the drive roller and configured to rotate the drive roller in a first direction in response to the user request and to rotate the drive roller in a second direction, different from the first direction, to retract the web material. ### Claim 16 (depends on 15) The dispenser of claim 15 comprising an encoder configured to count a number of revolutions of one of the motor and the drive roller to dispense the web material. ### Claim 17 (depends on 16) The dispenser of claim 16, wherein retract the web material comprises rotate the drive roller in the second direction based on the number of revolutions counted to dispense the web material. ### Claim 18 (depends on 15) The dispenser of claim 15, wherein the jam sensor comprises an infrared sensor. ### Claim 19 (depends on 14) The dispenser of claim 14, wherein the roll of web material is a roll of paper towels. ### Claim 20 (depends on 14) The dispenser of claim 14 comprising a user proximity sensor configured to actuate the dispensing mechanism in response to an object entering a field of sensing of the user proximity sensor.