Cloud migration utilities for telephony services
AssigneeCisco Technology, Inc.
InventorChristopher Edwin Pearce
Life of this patent
Estimating the term…
Abstract
In various embodiments, a device receives profile data regarding users or devices of an on-premise telephony system. The device identifies, based on the profile data, group features associated with the users or devices of the on-premise telephony system. The device forms a candidate set of users or devices of the on-premise telephony system for migration to a cloud-hosted call agent, based on them sharing at least one of the group features. The device provides data indicative of the candidate set of users or devices to a user interface for display.
Claims20
A method comprising:
- receiving, at a device, profile data regarding users or devices of an on-premise telephony system;
- identifying, by the device and based on the profile data, group features associated with the users or devices of the on-premise telephony system;
- forming, by the device, a candidate set of users or devices of the on-premise telephony system for migration to a cloud-hosted call agent, based on them sharing at least one of the group features;
- and
- providing, by the device, data indicative of the candidate set of users or devices to a user interface for display.
An apparatus, comprising:
- one or more network interfaces;
- a processor coupled to the one or more network interfaces and configured to execute one or more processes;
- and
- a memory configured to store a process that is executable by the processor, the process when executed configured to:
- receive profile data regarding users or devices of an on-premise telephony system;
- identify, based on the profile data, group features associated with the users or devices of the on-premise telephony system;
- form a candidate set of users or devices of the on-premise telephony system for migration to a cloud-hosted call agent, based on them sharing at least one of the group features;
- and
- provide data indicative of the candidate set of users or devices to a user interface for display.
A tangible, non-transitory, computer-readable medium storing program instructions that cause a device to execute a process comprising:
- receiving, at the device, profile data regarding users or devices of an on-premise telephony system;
- identifying, by the device and based on the profile data, group features associated with the users or devices of the on-premise telephony system;
- forming, by the device, a candidate set of users or devices of the on-premise telephony system for migration to a cloud-hosted call agent, based on them sharing at least one of the group features;
- and
- providing, by the device, data indicative of the candidate set of users or devices to a user interface for display.
Dependencies are inferred from the claim text.