Using machine learning for detecting solicitation of personally identifiable information (pii)
AssigneeIntuit Inc.
InventorsPawel Piotr Zawadzki, Lin Tao, Sara Julia Katarina Slama
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Abstract
Systems and methods for identifying solicitations of personally identifiable information (PII) are disclosed. An example method includes generating training data based on historical transcript data corresponding to solicitations of PII in historical support call transcripts, training a neural network, using the training data, to identify solicitations of PII in support call transcripts, and processing the trained neural network for deployment.
Claims20
A method of identifying solicitations of personally identifiable information (PII), the method comprising:
- generating training data based on historical transcript data corresponding to solicitations of PII in historical support call transcripts;
- training a neural network, using the training data, to identify solicitations of PII in support call transcripts;
- and
- processing the trained neural network for deployment.
A system for identifying solicitations of personally identifiable information (PII), the system coupled to one or more neural networks and comprising:
- one or more processors;
- and
- a memory storing instructions that, when executed by the one or more processors, cause the system to perform operations comprising:
- generating training data based on historical transcript data corresponding to solicitations of PII in historical support call transcripts;
- training a neural network, using the training data, to identify solicitations of PII in support call transcripts;
- and
- processing the trained neural network for deployment.
A system for identifying solicitations of personally identifiable information (PII), the system coupled to one or more neural networks and comprising:
- one or more processors;
- and
- a memory storing instructions that, when executed by the one or more processors, cause the system to perform operations comprising:
- receiving a support call transcript;
- generating a PII solicitation risk score for the received support call transcript using a neural network trained to identify solicitations of PII in support call transcripts;
- comparing the generated PII solicitation risk score to a threshold risk score;
- and
- in response to the generated PII solicitation risk score exceeding the threshold risk score, generating a PII solicitation alert.
Dependencies are inferred from the claim text.