Cloud processing of data received by serial communication based psap equipment

A computer implemented method of processing remotely incident data relating to emergency communication, comprising:

• using at least one processor of a remote server for:
• receiving, via an Internet Protocol (IP) based network, at least one IP packet from at least one gateway, the at least one IP packet containing raw incident data relating to at least one emergency communication, said raw incident data is received by said at least one gateway via at least one communication channel;
• extracting from the at least one IP packet, the raw incident data;
• parsing the extracted raw incident data according to at least one parsing rule;
• formatting the parsed incident data;
• and
• processing the formatted incident data;
• wherein the gateway receives the raw incident data via the at least one communication channel and transmits the raw incident data as the at least one IP packet.

A computer program product comprising program for processing remotely incident data relating to emergency communication, comprising:

• a non-transitory computer readable storage medium having thereon:
• program instructions executable by at least one processor of a remote server to cause the at least one processor to receive, via an Internet Protocol (IP) based network, at least one IP packet from at least one gateway, the at least one IP packet containing raw incident data relating to at least one emergency communication, said raw incident data is received by said at least one gateway via at least one communication channel;
• program instructions executable by the at least one processor to cause the at least one processor to extract from the at least one IP packet, the raw incident data;
• program instructions executable by the at least one processor to cause the at least one processor to parse the extracted raw incident data according to at least one parsing rule;
• program instructions executable by the at least one processor to cause the at least one processor to format the parsed incident data;
• and
• program instructions executable by the at least one processor to cause the at least one processor to process the formatted incident data;
• wherein the gateway receives the raw incident data via the at least one communication channel and transmits the raw incident data as the at least one IP packet.