Incoming request blending for customer service representatives

A computer-implemented system for routing incoming customer requests, comprising:

• memory comprising instructions;
• and
• at least one processor configured to execute the instructions to perform steps comprising:
• receiving a plurality of customer inquiries, the plurality of customer inquiries including at least two different types of inquiries;
• blending the received plurality of customer inquiries into a total queue;
• comparing data associated with the plurality of customer inquiries to statistical data to determine a respective priority for each of the blended plurality of customer inquiries;
• sending, based on the determined priority, at least one of the blended plurality of customer inquiries to at least one user device;
• and
• updating stored information of a customer service representative associated with the at least one user device.

A computer-implemented method for routing incoming customer requests, comprising:

• receiving a plurality of customer inquiries, the plurality of customer inquiries including at least two different types of inquiries;
• blending the received plurality of customer inquiries into a total queue;
• comparing real-time data associated with the plurality of customer inquiries to statistical data to determine a respective priority for each of the blended plurality of customer inquiries;
• sending, based on the determined priority, at least one of the blended plurality of customer inquiries to at least one user device;
• and
• updating stored information of a customer service representative associated with the at least one user device.