Network system for controlling communications based on user context

A non-transitory computer-readable medium storing instructions that, when executed by one or more processors of a computing system, cause the computing system to:

• communicate, over one or more networks, with (i) computing devices of requesting users of a transport service, and (ii) computing devices of transport providers of the transport service;
• store, in a database, user profiles for the requesting users, each user profile for each corresponding requesting user indicating one or more attributes of the corresponding requesting user;
• receive, over the one or more networks, a transport request from the computing device of a requesting user, the transport request indicating a pickup location;
• receive, over the one or more networks, location data from the computing devices of the transport providers, the location data indicating current locations of the transport providers;
• based on the transport request and the location data, initiate a matching process to identify a transport provider;
• prior to the requesting user being matched, receive, over the one or more networks, data indicating a cancelation request from the computing device of the requesting user;
• and
• in response to receiving the data indicating the cancelation request, determine one or more alternative options for fulfilling the transport request based on the one or more attributes indicated in the user profile of the requesting user;
• and
• transmit a set of data to the computing device of the requesting user to cause a service application executing on the computing device of the requesting user to initiate an interactive mode, the interactive mode generating a set of user interface features that (i) display contextual information associated with the matching process, and (ii) provide the one or more alternative options for fulfilling the transport request.

A computer-implemented method of managing a transport service, the method being performed by one or more processors and comprising:

• communicating, over one or more networks, with (i) computing devices of requesting users of the transport service, and (ii) computing devices of transport providers of the transport service;
• storing, in a database, user profiles for the requesting users, each user profile for each corresponding requesting user indicating one or more attributes of the corresponding requesting user;
• receiving, over the one or more networks, a transport request from the computing device of a requesting user, the transport request indicating a pickup location;
• receiving, over the one or more networks, location data from the computing devices of the transport providers, the location data indicating current locations of the transport providers;
• based on the transport request and the location data, initiating a matching process to identify a transport provider;
• prior to the requesting user being matched, receiving, over the one or more networks, data indicating a cancelation request from the computing device of the requesting user;
• in response to receiving the cancelation input, determining one or more alternative options for fulfilling the transport request based on the one or more attributes indicated in the user profile of the requesting user;
• and
• transmitting a set of data to the computing device of the requesting user to cause a service application executing on the computing device of the requesting user to initiate an interactive mode, the interactive mode generating a set of user interface features that (i) display contextual information associated with the matching process, and (ii) provide the one or more alternative options for fulfilling the transport request.