System and methods for a micro-engagement platform
AssigneeUshur, Inc.
InventorsHenry Thomas PETER, Simha SADASIVA
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AssigneeUshur, Inc.
InventorsHenry Thomas PETER, Simha SADASIVA
Estimating the term…
A micro-engagement platform system and method for creating and launching micro-engagements is disclosed. The platform enables creation of a set of one or more micro-engagements, which are short snippets of information exchanged as part of an overall goal of customer engagement; couples micro-engagements to intended customers on their mobile device via messaging; collects responses that a customer sends immediately or at a later point in time; initiates the next micro-engagement in the sequence after getting a response from the customer to the previous micro-engagement as part of the overall goal. The platform chooses from one of a plurality of modes of delivery for that snippet of information; modes can be SMS, mobile browser or ore or more mobile apps.
A micro-engagement platform for enabling a user to build a goal in the form of a plurality of micro-engagements and to cause these micro-engagements to be coupled one at a time to a customer mobile device for enabling interaction by the customer with each micro-engagement, said platform comprising:
A method to create, launch and administer goals in a micro-engagement platform, the method comprising:
The method of claim 18, further comprising:
Dependencies are inferred from the claim text.