Dynamically customizing a workflow separate from domain logic

A computer program product for improving a workflow by using cognitive computing, the computer program product comprising:

• one or more computer readable storage media having computer readable program code collectively stored on the one or more computer readable storage media, the computer readable program code being executed by a central processing unit (CPU) of a computer system to cause the computer system to perform a method comprising:
• the computer system receiving inputs about a claim of a claimant, the inputs including a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score indicating a likelihood of fraud associated with the claim, and a ranking and a clustering of previously processed claims;
• based on the inputs and using a cognitive computing system, the computer system selecting a set of digital workers that complete one or more steps in a current context of a processing of the claim in a workflow;
• the computer system executing the processing of the claim by completing the one or more steps by the selected set of digital workers;
• and
• in response to the executing the processing of the claim by the completing the one or more steps by the selected set of digital workers, the computer system reducing a total number of steps required in the workflow.

A computer system comprising:

• a central processing unit (CPU);
• a memory coupled to the CPU;
• and
• one or more computer readable storage media coupled to the CPU, the one or more computer readable storage media collectively containing instructions that are executed by the CPU via the memory to implement a method of improving a workflow by using cognitive computing, the method comprising:
• the computer system receiving inputs about a claim of a claimant, the inputs including a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score indicating a likelihood of fraud associated with the claim, and a ranking and a clustering of previously processed claims;
• based on the inputs and using a cognitive computing system, the computer system selecting a set of digital workers that complete one or more steps in a current context of a processing of the claim in a workflow;
• the computer system executing the processing of the claim by completing the one or more steps by the selected set of digital workers;
• and
• in response to the executing the processing of the claim by the completing the one or more steps by the selected set of digital workers, the computer system reducing a total number of steps required in the workflow.