Managing hotel guest housekeeping within an automated guest satisfaction and services scheduling system
AssigneeThe Hotel Communication Network, Inc.
InventorsKevin Bidner, James M. Behmke
Life of this patent
Estimating the term…
Abstract
The techniques herein are directed generally to managing hotel guest housekeeping within an automated guest satisfaction and services scheduling system. In particular, in the present disclosure, the techniques herein provide a method and system to allow guests to easily manage and schedule housekeeping services through the interactive interface. The interface may include various modal notifications regarding services, such as requesting the guest to enter their guest housekeeping preferences. The system then facilitates notification of a housekeeping services scheduler, and also allows the hotel to incentivize opting out of housekeeping services.
Claims20
A system, comprising:
- a server;
- and
- a plurality of communication terminals in communication with the server, each of the communication terminals having a graphical user interface (GUI) and being associated with a respective room of a plurality of hotel rooms of a hotel;
- wherein the server is configured to receive registration information when a guest checks into the hotel, the registration information including an identification of the guest and a particular assigned room of the plurality of hotel rooms;
- wherein the server is configured to identify a particular communication terminal of the plurality of communication terminals that is associated with the particular assigned room;
- wherein the particular communication terminal is configured to present an interactive interface on a corresponding GUI of the particular communication terminal, the presented interactive interface querying the guest to select a housekeeping scheduling preference from a plurality of options, the plurality of options comprising one or more time ranges and an option to forgo housekeeping;
- wherein the particular communication terminal is configured to receive a selection of a particular housekeeping scheduling preference and share the particular housekeeping scheduling preference with the server;
- and
- wherein the server is configured to provide the selection of the particular housekeeping scheduling preference for the guest for the particular assigned room to a hotel service scheduler.
The system of claim 18, wherein the server is configured to provide a selection of the sub-options for housekeeping for the guest for the particular assigned room to a hotel service scheduler.
A method, comprising:
- receiving, at a server, registration information when a guest checks into a hotel, the registration information including an identification of the guest and a particular assigned room of a plurality of hotel rooms of the hotel;
- identifying, by the server, a particular communication terminal of a plurality of communication terminals in communication with the server that is associated with the particular assigned room, wherein each of the communication terminals has a graphical user interface (GUI) and is associated with a respective room of the plurality of hotel rooms of the hotel;
- causing, by the server, the particular communication terminal to present an interactive interface on a corresponding GUI of the particular communication terminal, the presented interactive interface querying the guest to select a housekeeping scheduling preference from a plurality of options, the plurality of options comprising one or more time ranges and an option to forgo housekeeping;
- receiving, by the server from the particular communication terminal, a selection of a particular housekeeping scheduling preference;
- and
- providing, by the server, the selection of the particular housekeeping scheduling preference for the guest for the particular assigned room with a hotel service scheduler.
A method, comprising:
- receiving, at a particular communication terminal of a plurality of communication terminals, identification of a guest, wherein the particular communication terminal is associated with a particular room of a plurality of hotel rooms of a hotel, and wherein the guest has checked into the hotel and has been assigned to the particular room;
- presenting, on a corresponding graphical user interface (GUI) of the particular communication terminal, an interactive interface querying the guest to select a housekeeping scheduling preference from a plurality of options, the plurality of options comprising one or more time ranges and an option to forgo housekeeping;
- receiving, on the interactive interface, a selection of a particular housekeeping scheduling preference;
- and
- sharing, from the particular communication terminal, the selection of the particular housekeeping scheduling preference with the server to cause the server to provide the selection of the particular housekeeping scheduling preference for the guest for the particular assigned room with a hotel service scheduler.
Dependencies are inferred from the claim text.