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Assigneesalesforce.com, inc.
InventorsRachel Blank, Fabiha Johura Hannan, Akanksha Grover, Priyank Saxena, Amit Sharma, Samson Richard Wong, Dinesh Rohra, Kapil Agarwal, Katharine Grace Bowerman
Estimating the term…
Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.
A system for leveraging time-based comments on communications recordings, the system comprising:
A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code including instructions to:
A computer-implemented method for leveraging time-based comments on communications recordings, the computer-implemented method comprising:
Dependencies are inferred from the claim text.