Method and Apparatus for Accessing Proprietary Resources on a Co-Browse Session

A co-browse system for providing proprietary resources on a co-browse session, comprising:

• a co-browse service intermediate a visitor computer and an agent computer, the co-browse service having a resource acquisition process instantiated thereon configured to acquire the proprietary resources on the co-browse session;
• the visitor computer having a first browser instantiated thereon, the first browser having a DOM describing content of the first browser, the DOM containing objects with URLs pointing to a first website, at least some of the objects being the proprietary resources, the first browser further having co-browse script loaded therein, the co-browse script configured to copy the DOM of the first browser and forward the DOM of the first browser to the agent computer via the co-browse service on the co-browse session;
• the agent computer having a second browser instantiated thereon, the second browser being configured to load the DOM of the first browser received on the co-browse session and request the proprietary resources referenced in the DOM from the resource acquisition process;
• wherein the proprietary resources are resources that are fonts and Cascading Style Sheets (CSS) that are Cross-Origin Resource Sharing (CORS) protected or that are both cookie and CORS protected, and wherein the resource acquisition process is configured to concurrently request the proprietary resources requested by the agent computer from both the visitor computer and from the first website.

A method of obtaining proprietary resources for inclusion in a co-browse session, the method comprising the steps of:

• receiving a first resource request by a resource acquisition process from a first browser, the resource request having a URL identifying the resource acquisition process, and further specifying a network address resolvable to a first of the proprietary resources associated with a website;
• concurrently issuing, by the resource acquisition process, a second resource request for the first of the proprietary resources to a second browser having a webpage loaded from the website, and a third resource request for the first of the proprietary resources to the website;
• and
• responding, by the resource acquisition process to the first resource request, with the first of the proprietary resources when the first of the proprietary resources is received from either the second browser or from the website;
• wherein the proprietary resources are resources that are fonts and Cascading Style Sheets (CSS) that are Cross-Origin Resource Sharing (CORS) protected or that are both cookie and CORS protected, and wherein the resource acquisition process is configured to concurrently request the proprietary resources requested by the first browser computer from both the second browser and from the website.