Optimizing Service Delivery through Partial Dependency Plots

A computer-implemented method, comprising:

• predicting, via a partial dependence plot, a marginal contribution of a first variable with regard to a second variable, the second variable being reflective of a service level, the first variable being an observable feature impacting the service level;
• determining, in relation to a target threshold of the second variable at the partial dependence plot, respective values of the first variable for a first curve and a second curve;
• and
• allocating, via a server, resources to respective service areas associated with the first curve and the second curve based on the respective values of the first variable for the first curve and the second curve.

A computer system, comprising:

• means for predicting a marginal contribution of a first variable with regard to a second variable, the second variable being reflective of a service level, the first variable being an observable feature impacting the service level;
• means for determining a threshold of the first variable corresponding to a target probability of dissatisfaction associated with the second variable;
• and
• means causing display of an alert on a graphical user interface in response to a value of the first variable of a service instance surpassing the threshold of the first variable.