Promise management apparatus and method
AssigneeUniphore Software Systems
InventorsUmesh SACHDEV, Samith Ramachandran
Life of this patent
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Abstract
Method for managing a promises management apparatus comprises automatically transcribing, using an automatic speech recognition engine, a call between a caller and an agent, based on real-time call stream of the call, wherein the caller calls the agent for resolution of a concern using the promises management apparatus. The method comprises automatically extracting, using a natural language processing engine, in real-time a promise made by the agent to the caller based on the transcript of the call, generating promises data comprising a timeline and an action, and displaying the promises data in a graphical user interface (GUI).
Claims9
A method for managing a promises management apparatus, the method comprising:
- automatically transcribing, using an automatic speech recognition engine, a call between a caller and an agent, based on real-time call stream of the call, wherein the caller calls the agent for resolution of a concern using the promises management apparatus;
- automatically extracting, using a natural language processing engine, in real-time a promise made by the agent to the caller based on the transcript of the call;
- generating promises data comprising a timeline and an action;
- and
- displaying the promises data in a graphical user interface (GUI).
Dependencies are inferred from the claim text.