Computer network troubleshooting

A computer system comprising:

• one or more computer processors configured to execute computer executable instructions to cause the computer system to:
• receive a reported problem from a user and about a connection to a network of a first computer device;
• access a model that has been trained to generate importance values for reported problems based on at least demographics data for users of the network and network usage data for the users of the network;
• apply the model to at least one of:
• the reported problem, the user, or the network, to generate an importance value;
• determine a node in the network with a connection to the first computer device;
• create at least a first work order based on one or more actions to be taken for the node;
• calculate a first priority value for the first work order based at least in part on the importance value;
• and
• cause the first work order to be executed based at least in part on the first priority value.

A method for troubleshooting networks, the method comprising:

• by one or more computer processors executing computer executable instructions:
• receiving a reported problem from a user and about a connection to a network of a first computer device;
• accessing a model that has been trained to generate importance values for reported problems based on at least demographics data for users of the network and network usage data for the users of the network;
• applying the model to at least one of:
• the reported problem, the user, or the network, to generate an importance value;
• determining a node in the network with a connection to the first computer device;
• creating at least a first work order based on one or more actions to be taken for the node;
• calculating a first priority value for the first work order based at least in part on the importance value;
• and
• causing the first work order to be executed based at least in part on the first priority value.