Enhanced communication with an application service provider based on medical telemetry collected by a user device

A method comprising:

• in a user communication device, collecting medical telemetry of a user of the user communication device;
• upon identifying at least one abnormality in the medical telemetry, determining that the at least one abnormality indicates that the user is experiencing a health issue based on identifying a lack of non-medical telemetry indicating a reason, other than the health issue, for the at least one abnormality, wherein the health issue is one of a plurality of health issues that could be indicated by abnormalities in the medical telemetry;
• and
• in response to determining that the at least one abnormality indicates that the user is experiencing the health issue, initiating a real-time user communication from the user communication device to a contact center, wherein the real-time user communication comprises a voice call, a video call, or a text chat over which the user and an agent of the contact center can communicate in real time.

An apparatus for a user communication device comprising:

• one or more computer readable storage media;
• a processing system operatively coupled with the one or more computer readable storage media;
• and
• instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to:
• collect medical telemetry of a user of the user communication device;
• upon identifying at least one abnormality in the medical telemetry, determine that the at least one abnormality indicates that the user is experiencing a health issue based on identifying a lack of non-medical telemetry indicating a reason, other than the health issue, for the at least one abnormality, wherein the health issue is one of a plurality of health issues that could be indicated by abnormalities in the medical telemetry;
• and
• in response to determining that the at least one abnormality indicates that the user is experiencing the health issue, initiate a real-time user communication to a contact center, wherein the real-time user communication comprises a voice call, a video call, or a text chat over which the user and an agent of the contact center can communicate in real time.