Information processing apparatus, reply processing apparatus, information processing system, and non-transitory computer readble medium
AssigneeFUJIFILM Business Innovation Corp.
InventorKenji AKIBA
Life of this patent
Estimating the term…
Abstract
An information processing apparatus includes a memory storing a log of an operation of a user and a processor configured to cause the memory to store the log of the operation of the user, and if the log of the operation of the user stored on the memory satisfies a specific condition after an operation related to an inquiry of the user is detected, transmit, to an external entity related to a destination of the inquiry, information indicating that a question in the inquiry of the user is not solved.
Claims10
An information processing apparatus comprising:
- a memory storing a log of an operation of a user;
- and
- a processor configured to
- cause the memory to store the log of the operation of the user, and
- if the log of the operation of the user stored on the memory satisfies a specific condition after an operation related to an end of an inquiry of the user is detected, transmit, to an external entity related to a destination of the inquiry, information indicating that a question in the inquiry of the user is not solved.
An information processing system comprising:
- an information processing apparatus;
- and
- a reply processing apparatus,
- wherein the information processing apparatus includes:
- a memory storing a log of an operation of a user;
- and
- a processor configured to
- cause the memory to store the log of the operation of the user, and
- if the log of the operation of the user stored on the memory satisfies a specific condition after an operation related to an end of an inquiry of the user is detected, transmit, to an external entity related to a destination of the inquiry, information indicating that a question in the inquiry of the user is not solved, and
- wherein the reply information processing apparatus includes:
- a memory storing a log of an operation of a user and a log of an inquiry of the user;
- and
- a processor configured to,
- if information indicating that the question in the inquiry of the user is not solved is received from the information processing apparatus, create a document by using the log of the operation of the user and the log of the inquiry of the user stored on the memory and transmit the document to an entity in charge of the user.
An information processing apparatus comprising:
- a memory storing a log of an operation of a user;
- and
- a processor configured to
- cause the memory to store the log of the operation of the user, and
- if the log of the operation of the user stored on the memory satisfies a specific condition after information indicating that an operation related to an inquiry of the user is performed is received, determine that a question in the inquiry of the user is not solved.
Dependencies are inferred from the claim text.