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Assigneesalesforce.com, inc.
InventorsXinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Kazuma Hashimoto, Jin Qu, Feihong Wu, Yingbo Zhou
Estimating the term…
A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.
A computer implemented method for performing chatbot conversations, the method comprising:
A non-transitory computer readable storage medium storing instructions that when executed by a processor, cause the processor to perform operations comprising:
A computer system comprising:
Dependencies are inferred from the claim text.