Missed utterance resolutions

A non-transitory computer-readable storage medium comprising instructions when executed cause a processor of a computing device to:

• identify a plurality of missed utterances from logged commands, wherein the plurality of missed utterances are commands where the computing device was unable to retrieve a response;
• extract features from the missed utterances, wherein the features include a determined sentiment, an entity, and a key phrase associated with the missed utterances;
• assign the plurality of missed utterances into a plurality of categories based on the extracted features from the missed utterances;
• generate a priority value for the plurality of categories based on the extracted features within each of the plurality of categories;
• and
• provide a portion of the missed utterances within a selected category from the plurality of categories to a service for resolution, wherein the portion of the missed utterances include a priority value that exceeds a threshold value for the selected category.

A system comprising:

• a first device to receive commands from a user;
• a second device to provide responses to the user;
• and
• a computing device, comprising instructions executable by a processor to:
• log the commands received by the first device from the user;
• identify a plurality of missed utterances from the commands;
• assign the plurality of missed utterances to a plurality of categories;
• provide a category of missed utterances to a service for resolution based on features of the category, wherein the features of the category include a quantity of missed utterances within the category;
• and
• provide an unprompted response through the second device to indicate when the category of missed utterances has been resolved by the service.