US 2022/0101842 A1 · SYSTEMS, METHODS, AND APPARATUSES FOR IMPROVING PERFORMANCE OF EXECUTING A WORKFLOW OPERATION

Abstract

A voice controlled apparatus for performing a workflow operation is described. The voice controlled apparatus can include a microphone, a speaker, and a processor. In some examples, the voice controlled apparatus can generate, via the speaker, a voice prompt associated with a task of a workflow and identify, via the microphone, a voice response received from a worker. In this regard, the voice prompt and the voice response can be a part of a voice dialogue. Further, the processor of the voice controlled apparatus can identify a performance status associated with the execution of the task, before providing a next voice prompt subsequent to the voice prompt. In this aspect, the performance status can be identified based on analyzing the voice dialogue using a machine learning model. Furthermore, the voice controlled apparatus can generate a message including a suggestion to improve the performance status of the task.

Claims20

Dependent claims

A voice controlled apparatus comprising:

a microphone;
a speaker;
a processor communicatively coupled to at least one of the microphone and the speaker, wherein the processor is configured to:
generate, via the speaker, a voice prompt associated with a task of a workflow;
in response to the voice prompt, identify, via the microphone, a voice response from a worker, wherein the voice prompt and the voice response comprise a voice dialogue;
identify, before providing a next voice prompt subsequent to the voice prompt, a performance status associated with execution of the task based on analyzing the voice dialogue using a machine learning model;
and
generate, a message comprising a suggestion to improve the performance status of the task.

5 more elements

A system comprising:

a processor configured to:
receive a voice dialogue comprising a first voice prompt and a first voice response to the first voice prompt, associated with a task of a workflow that is to be executed on a voice controlled apparatus;
identify, before providing a second voice prompt subsequent to the first voice prompt, a performance status associated with execution of the task based on analyzing the voice dialogue using a machine learning model;
and
generate, a message indicative of a suggestion to improve the performance status of the task.

2 more elements

A method comprising:

receiving, a voice dialogue comprising a first voice prompt and a first voice response to the first voice prompt, associated with a task of a workflow;
identifying, before providing a second voice prompt subsequent to the first voice prompt, a performance status associated with execution of the task based on analyzing the voice dialogue using a machine learning model;
and
generating, a message indicative of a suggestion to improve the performance status of the task.

1 more element

Dependencies are inferred from the claim text.

Systems, methods, and apparatuses for improving performance of executing a workflow operation

Life of this patent

Systems, methods, and apparatuses for improving performance of executing a workflow operation

Life of this patent

Abstract

Claims20