Social media representation and collaboration platform for enterprise it
AssigneeKyndryl, Inc.
InventorsRAJMOHAN, Rajeev Thayyil, Kuntal Dey, Pramod Vadayadiyil Raveendran
Life of this patent
Estimating the term…
Abstract
A system and associated methods that enable social media representation and collaboration platform of enterprise information technology (IT) components that enables human-to-human, human-to-machine and machine-to-machine communications to help easily understand the set of enterprise IT components, its configuration(s), its intra/inter relationship(s), better navigation and visibility across various related components, and augmenting system troubleshooting.
Claims18
A method for use with a configuration management database (CMDB), the method comprising:
- providing a first social media platform, with the social media platform including:
- (i) a plurality of profiles of information technology (IT) components, and (ii) a plurality of profiles of authorized users;
- creating a first visual representation of the social media platform, with the first visual representation including information indicative of enterprise IT components;
- using the first visual representation of the social media platform to map a set of configuration items (CIs) to obtain a mapped set of CIs;
- and
- using the mapped set of CIs to define the relationships among the plurality of profiles of IT components.
A computer program product (CPP) comprising:
- a machine readable storage device;
- and
- computer code stored on the machine readable storage device, with the computer code including instructions and data for causing a processor(s) set to perform operations including the following:
- providing a first social media platform, with the social media platform including:
- (i) a plurality of profiles of information technology (IT) components, and (ii) a plurality of profiles of authorized users,
- creating a first visual representation of the social media platform, with the first visual representation including information indicative of enterprise IT components,
- using the first visual representation of the social media platform to map a set of configuration items (CIs) to obtain a mapped set of CIs, and
- using the mapped set of CIs to define the relationships among the plurality of profiles of IT components.
A computer system (CS) comprising:
- a processor(s) set;
- a machine readable storage device;
- and
- computer code stored on the machine readable storage device, with the computer code including instructions and data for causing the processor(s) set to perform operations including the following:
- providing a first social media platform, with the social media platform including:
- (i) a plurality of profiles of information technology (IT) components, and (ii) a plurality of profiles of authorized users,
- creating a first visual representation of the social media platform, with the first visual representation including information indicative of enterprise IT components,
- using the first visual representation of the social media platform to map a set of configuration items (CIs) to obtain a mapped set of CIs, and
- using the mapped set of CIs to define the relationships among the plurality of profiles of IT components.
Dependencies are inferred from the claim text.