Feedback Loop in Mobile Damage Assessment and Claims Processing

A non-transitory computer-readable medium storing instructions that, when executed, cause:

• sending, to a server of an insurance claim processing system, an insurance claim number for an insurance claim;
• based on a successful validation of the insurance claim number, outputting instructions indicating, to a customer, how to capture a plurality of images of a vehicle for the insurance claim, wherein the instructions comprise:
• an instruction to capture an image of a front portion of the vehicle;
• an instruction to capture an image of a side portion of the vehicle;
• an instruction to capture an image of a rear portion of the vehicle;
• an instruction to capture an image of damage to the vehicle;
• and
• an instruction to capture an image of a vehicle identification number (VIN) of the vehicle;
• obtaining, based on the instructions, the plurality of images of the vehicle, wherein the plurality of images comprise:
• the image of the front portion of the vehicle;
• the image of the side portion of the vehicle;
• the image of the rear portion of the vehicle;
• the image of the damage to the vehicle;
• and
• the image of the VIN of the vehicle;
• receiving, based on user input, a text description of the damage to the vehicle;
• based on receiving the text description, associating the text description with at least one of the plurality of images;
• based on an instruction to recapture a first image of the plurality of images, obtaining a first replacement image;
• based on obtaining the first replacement image, replacing, in the plurality of images, the first image with the first replacement image;
• providing, to the server of the insurance claim processing system, the plurality of images comprising the first replacement image;
• receiving, from the server of the insurance claim processing system, an estimate for repairing the damage to the vehicle;
• and
• outputting the estimate for repairing the damage to the vehicle.

A system comprising:

• a mobile computing device and a server of an insurance claim processing system provided by an insurance company,
• wherein the mobile computing device comprises:
• one or more first processors;
• and
• memory storing first instructions that, when executed by the one or more first processors, cause the mobile computing device to:
• execute a software application, wherein the software application is configured to obtain insurance claim information associated with an insurance claim for damage to a vehicle insured by the insurance company, wherein the insurance claim information comprises a plurality of images of the damage to a vehicle, and wherein the software application is configured to transmit, to the server of the insurance claim processing system, the insurance claim information;
• send, to the server and via the software application, an insurance claim number for the insurance claim;
• based on a successful validation of the insurance claim number, output, via the software application, instructions indicating, to a customer, how to capture the plurality of images of the vehicle for the insurance claim, wherein the instructions comprise:
• an instruction to capture an image of a front portion of the vehicle;
• an instruction to capture an image of a side portion of the vehicle;
• an instruction to capture an image of a rear portion of the vehicle;
• an instruction to capture an image of the damage to the vehicle;
• and
• an instruction to capture an image of a vehicle identification number (VIN) of the vehicle;
• obtain, via the software application and based on the instructions, the plurality of images of the vehicle, wherein the plurality of images comprise:
• the image of the front portion of the vehicle;
• the image of the side portion of the vehicle;
• the image of the rear portion of the vehicle;
• the image of the damage to the vehicle;
• and
• the image of the VIN of the vehicle;
• receive, via the software application and based on user input, a text description of the damage to the vehicle;
• based on receiving the text description, associate the text description with at least one of the plurality of images;
• based on an instruction to recapture a first image of the plurality of images, obtain, via the software application, a first replacement image;
• based on obtaining the first replacement image, replacing, in the plurality of images, the first image with the first replacement image;
• providing, via the software application and to the server of the insurance claim processing system, the plurality of images comprising the first replacement image;
• receiving, via the software application and from the server of the insurance claim processing system, an estimate for repairing the damage to the vehicle;
• and
• outputting, via the software application, the estimate for repairing the damage to the vehicle;
• wherein the server comprises:
• one or more second processors;
• and
• second memory storing second instructions that, when executed by the one or more second processors, cause the server to receive the insurance claim number.