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US 2022/0101391 A1Published application
System and method for providing presentations to customers
AssigneeUnited States Postal Service
InventorsDavid C. Lin, Barry Russell
Life of this patent
Estimating the term…
Abstract
A system for detecting customer conditions and relevant presentations within an environment, where the presentations correspond to a location within the environment. The system detects customer confusion, boredom, etc., and provides a relevant presentation on a surface within the environment to assist the customer. The system can include one camera, or a plurality of cameras to monitor multiple areas within the environment.
Claims20
A method comprising:
- capturing, via a sensing device, actions of a customer in an environment in which the sensing capture device is installed;
- determining, via a processor in data communication with the sensing device, a presentation to provide to the customer based on the captured actions;
- determining, via the processor, a location of the customer based on a comparison of a position of the customer relative to one or more areas in the environment;
- identifying, via the processor, a presentation to provide to the customer to provide the assistance to the customer based on the captured actions by the customer and the location of the customer;
- displaying, via a media projector, the presentation to the customer while the customer is located at the location;
- and
- terminating the displaying of the presentation to the customer based on at least one of detection of a successful completion of a transaction by the customer or detection of a completion of the presentation to the customer.
4 more elements
A system comprising:
- a sensing device configured to capture actions by a customer in an environment in which the sensing device is installed;
- a processor in data communication with the sensing device, the processor configured to:
- determine a location of the customer based on a comparison of a position of the customer relative to one or more areas in the environment;
- determine from a plurality of presentations, a presentation to present to the customer based on the captured actions by the customer and the location of the customer;
- and
- a media projector configured to display the identified presentation to the customer while the customer is located at the location.
3 more elements
Dependencies are inferred from the claim text.