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US 2022/0101382 A1Published application
Method and apparatus for adjusting a digital assistant persona
AssigneeAT&T Intellectual Property I, L.P.
InventorChristopher Baldwin
Life of this patent
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Abstract
A method that incorporates the subject disclosure may include, for example, providing a first digital assistant to engage in a first communication exchange with a user of the first communication device where the first digital assistant has a first digital assistant persona that controls information provided by the first digital assistant during communication exchanges, analyzing user input during the first communication exchange, and adjusting the first digital assistant persona based on one or more of the user persona, user deficiency, or promotional offers. Other embodiments are disclosed.
Claims20
A device, comprising:
- a processing system including a processor;
- and
- a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations, comprising:
- providing a digital assistant to engage in a communication exchange with a user of a communication device, wherein the digital assistant has a digital assistant persona that controls obtaining and presenting information provided by the digital assistant during the communication exchange;
- obtaining user input during the communication exchange, wherein the obtaining the user input comprises capturing an image of the user resulting in a captured image;
- analyzing the user input, wherein the analyzing the user input includes analyzing speech patterns and vocabulary of the user and identifying a behavioral trait of the user, the identifying the behavioral trait based on detecting a physical cue from a comparison of the captured image with a sample image of the user;
- determining a user deficiency based on the analyzing;
- and
- adjusting the digital assistant persona based on the user deficiency, resulting in an adjusted persona, wherein the adjusting the digital assistant persona enables the digital assistant to present information during the communication exchange that is selected by the digital assistant based on the user deficiency, wherein the information is associated with a subject matter that is designated by the processing system as being unknown to the user, wherein the adjusted persona attempts to address the user deficiency by providing the information in the communication exchange.
6 more elements
A method comprising:
- providing, by a processing system including a processor, a digital assistant to engage in a communication exchange with a user of a communication device, wherein the digital assistant has a digital assistant persona that controls obtaining and presenting information provided by the digital assistant during the communication exchange;
- obtaining, by the processing system, user input during the communication exchange, wherein the obtaining the user input comprises capturing an image of the user resulting in a captured image;
- analyzing, by the processing system, the user input, wherein the analyzing the user input includes analyzing speech patterns and vocabulary of the user and identifying a behavioral trait of the user, the identifying the behavioral trait based on detecting a physical cue from a comparison of the captured image with a sample image of the user;
- determining, by the processing system, a user deficiency based on the analyzing;
- and
- adjusting, by the processing system, the digital assistant persona based on the user deficiency, resulting in an adjusted persona, wherein the adjusting the digital assistant persona enables the digital assistant to present information during the communication exchange that is selected by the digital assistant based on the user deficiency, wherein the adjusted persona attempts to address the user deficiency by providing the information in the communication exchange.
3 more elements
A non-transitory machine-readable medium comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations comprising:
- providing a digital assistant to engage in a communication exchange with a user of a communication device, wherein the digital assistant has a digital assistant persona that controls obtaining and presenting information provided by the digital assistant during the communication exchange;
- obtaining user input during the communication exchange, wherein the obtaining the user input comprises capturing an image of the user resulting in a captured image;
- analyzing the user input, wherein the analyzing the user input includes analyzing speech patterns and vocabulary of the user and identifying a behavioral trait of the user, the identifying the behavioral trait based on detecting a physical cue from a comparison of the captured image with a sample image of the user;
- determining a user persona based on the analyzing the user input;
- determining a user deficiency based on the analyzing;
- and
- adjusting the digital assistant persona based on the user deficiency, resulting in an adjusted persona, wherein the adjusting the digital assistant persona enables the digital assistant to present information during the communication exchange that is selected by the digital assistant based on the user deficiency, wherein the adjusted persona attempts to address the user deficiency by providing the information in the communication exchange.
4 more elements
Dependencies are inferred from the claim text.