Identification of unsupported device capability to service provider for enhancement and customer attraction
AssigneeARRIS Enterprises LLC
InventorsNithin Raj Kuyyar RAVINDRANATH, Vinod JATTI, Kiran Tovinkere SRINIVASAN, Santosh Basavaraj BUDNI, Sandeep Guddekoppa SURESH
Life of this patent
Estimating the term…
Abstract
A client device for identifying unsupported capabilities. A client device detects unsupported capabilities and notifies a service provider or device manufacturer of the unsupported capabilities. The service provider notifies the client device of support for the unsupported capabilities including possible upgrades that may be provided to the client device.
Claims20
A client device, comprising:
- a memory storing computer-readable instructions;
- and
- a processor configured to execute the computer-readable instructions to:
- monitor activity of the client device
- detect unsupported capability from the monitored activity of the client device;
- identify the unsupported capability;
- store information associated with the identified unsupported capability;
- and
- send, to a service provider, a notification about the identified unsupported capability.
A method for monitoring capabilities of a client device, comprising:
- monitoring activity of the client device
- detecting unsupported capability from the monitored activity of the client device;
- identifying the unsupported capability;
- and
- sending, to a service provider, a notification about the identified unsupported capability.
A non-transitory computer-readable media having computer-readable instructions stored thereon, which when executed by a processor causes the processor to perform operations comprising:
- monitoring activity of a client device
- detecting unsupported capability from the monitored activity of the client device;
- identifying the unsupported capability;
- and
- sending, to a service provider, notification about the identified unsupported capability.
Dependencies are inferred from the claim text.