Data driven remote support

A non-transitory computer-readable medium comprising computer-executable instructions that, when executed, cause one or more processors of a first electronic device to:

• receive a service inquiry associated with at least one component of the plurality of components;
• in response to receiving the service inquiry:
• retrieve a set of application asset data associated with the at least one component, wherein the application asset data is indicative of a task configured to be performed by the at least one component;
• retrieve a mapping hierarchy based on the set of application asset data, wherein the mapping hierarchy comprises a representation of a plant layout associated with the at least one component;
• send a request to confirm the mapping hierarchy;
• receive a confirmation of the mapping hierarchy;
• determine a trust factor associated with the mapping hierarchy based on the confirmation, wherein the trust factor is indicative of an accuracy of the mapping hierarchy;
• and
• update the service inquiry based on the mapping hierarchy.

A method, comprising:

• receiving, via one or more processors:
• a service inquiry indicative of an issue associated with a component of an industrial automation system;
• and
• a set of application asset data associated with the component, wherein the application asset data is indicative of a task configured to be performed by the component;
• determining, via the one or more processors, an operational history associated with the component based on the set of application asset data, wherein the operational history includes a set of maintenance or repair actions performed on the component;
• comparing, via the one or more processors, the operational history associated with the component and an expected workflow, wherein the expected workflow includes a set of preventive maintenance actions expected to have been performed on the component;
• determining, via the one or more processors, based on the comparison, a component status associated with the component, wherein the component status is indicative of an operational health of the component, wherein the operational health is indicative of a remaining lifecycle of the component;
• and
• generating, via the one or more processors, a maintenance workflow based on the component status, wherein the maintenance workflow comprises a set of maintenance actions configured to be performed by the component to resolve the issue.