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AssigneeInfosys Limited
InventorsSyed Ahmed, Raajesh Laguduva Rameshbabu, Yuvaraj Vellore Chandrasekaran, Ramjee Rajasekaran, Dinesh Bavikati, Ramji Thillai Chithambaram
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A method and system for automatic technical assistance is provided. The technical assistant is first trained using the user profile of the users who will be accessing the technical assistant, and the workflow details. The technical assistant continuously monitors user screen and checks if the user is on the correct screen for the required workflow. Based on user confirmation an RPA bot resolves the error for the user. In an embodiment, the bot completes the workflow for the user. The bot may also provide guidance content to the user to help the user realize the error.
A method for providing automatic technical assistance, the method comprising:
A system for providing automatic technical assistance, comprising:
A non-transitory computer readable medium having stored thereon instructions for providing automatic technical assistance, comprising machine executable code which when executed by at least one processor, causes the at least one processor to perform steps comprising:
Dependencies are inferred from the claim text.