Systems and methods for managing exceptions to orders collected by autonomous vehicles

A computer-implemented method for managing exceptions to orders collected with autonomous vehicles, the method comprising:

• receiving, by a communication device of a computing system, an indication of an exception that at least one item for an order cannot be collected with a first autonomous vehicle carrying a container associated with the order;
• determining, by a processor of the computing system, a reconfigured path for the first vehicle responsive to receiving the indication of the exception, the reconfigured path including a stop at a storage location configured to store containers associated with the exception;
• receiving, by the communication device, an indication that the container was removed from the first vehicle and deposited at the storage location;
• transmitting, by the communication device, an instruction to a second autonomous vehicle to (i) collect the at least one item for the order and (ii) navigate to the storage location to match the at least one item with the container;
• and
• receiving, by the communication device, an indication that the at least one item has been matched with the container deposited at the storage location.

A non-transitory computer-readable medium having instructions stored thereon that, when executed by one or more computer processors, cause the computer processors to perform operations comprising:

• receiving an indication of an exception that at least one item for an order cannot be collected with a first autonomous vehicle carrying a container associated with the order;
• determining a reconfigured path for the first vehicle responsive to receiving the indication of the exception, the reconfigured path including a stop at a storage location configured to store containers associated with the exception;
• receiving an indication that the container was removed from the first vehicle and deposited at the storage location;
• transmitting an instruction to a second autonomous vehicle to (i) collect the at least one item for the order and (ii) navigate to the storage location to match the at least one item with the container;
• and
• receiving an indication that the at least one item has been matched with the container deposited at the storage location.