Determining diagnostic information utilizing program code

A computer program product comprising:

• one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions comprising:
• program instructions to receive a query associated with a software product, the query including an indication of an error;
• program instructions to determine whether a response to the query is available in an accessible knowledge base;
• in response to determining that a response to the query is not available in an accessible knowledge base, program instructions to identify content in program code of the software product that corresponds to the indicated error of the received query;
• and
• program instructions to determine a response to the query based on the identified content in the program code, the determined response to the query including diagnostic information corresponding to the indicated error.

A computer system comprising:

• one or more computer processors;
• one or more computer readable storage media;
• and
• program instructions stored on the computer readable storage media for execution by at least one of the one or more processors, the program instructions comprising:
• program instructions to receive a query associated with a software product, the query including an indication of an error;
• program instructions to determine whether a response to the query is available in an accessible knowledge base;
• in response to determining that a response to the query is not available in an accessible knowledge base, program instructions to identify content in program code of the software product that corresponds to the indicated error of the received query;
• and
• program instructions to determine a response to the query based on the identified content in the program code, the determined response to the query including diagnostic information corresponding to the indicated error.