Intelligent evidence based response system

A computer program product comprising:

• one or more computer-readable storage media and program instructions stored on the one or more computer-readable storage media, the stored program instructions comprising:
• program instructions to identify operational feedback directed towards an entity;
• program instructions to determine a context for the operational feedback, wherein the context includes a plurality of features relating to the operational feedback;
• program instructions to retrieve operational data associated with the entity, wherein the operational data corresponds to points in time that are within a predetermined time frame of the context;
• program instructions to evaluate the context and the operational data against a quantity of service attribute of the entity;
• and
• program instructions to generate a positive response towards the operational feedback based, at least in part, on the evaluating, wherein the context and the operational data are indicative of an anomaly in the quality of service attribute.

A computer system, the computer system comprising:

• one or more computer processors;
• one or more computer readable storage medium;
• and
• program instructions stored on the computer readable storage medium for execution by at least one of the one or more processors, the stored program instructions comprising:
• program instructions to identify operational feedback directed towards an entity;
• program instructions to determine a context for the operational feedback, wherein the context includes a plurality of features relating to the operational feedback;
• program instructions to retrieve operational data associated with the entity, wherein the operational data corresponds to points in time that are within a predetermined time frame of the context;
• program instructions to evaluate the context and the operational data against a quality of service attribute of the entity;
• and
• program instructions to generate a positive response towards the operational feedback based, at least in part, on the evaluating, wherein the context and the operational data are indicative of an anomaly in the quality of service attribute.