US 2022/0067746 A1Published application

Systems and methods relating to post-purchase support of customers

AssigneeGenesys Telecommunications Laboratories, Inc.

InventorASHISH THAKKAR

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Abstract

A method facilitating a customer exercising post-purchase rights associated with a purchase made by the customer of a product. The method includes: receiving first documentation related to the purchase of the product; extracting purchase data from the first documentation, where the extracted purchase data describes the purchase including a vendor identify, purchase date, and product type; conducting search using terms derived from the extracted purchase data to connect to a vendor web site; conducting a search of the vendor web site using terms derived from the extracted purchase data to locate a first vendor policy of the vendor that defines a first post-purchase right of the customer; determining a milestone date associated with the first post-purchase right of the customer; and sending a notification to the customer appraising the customer of the milestone date and the material change.

Claims20

Dependent claims

A computer-implemented method facilitating a customer to maintain and exercise post-purchase rights associated with a purchase made by the customer of a product, wherein the post-purchase rights accrue from policies of a vendor that sold the product to the customer, the method comprising the steps of:

providing a post-purchase support (PPS) application on a mobile device of the customer;
receiving, by the PPS application, first documentation related to the purchase of the product, wherein the first documentation comprises an electronic copy of documentation supplied to the customer by the vendor confirming the purchase;
extracting, by the PPS application, purchase data from the first documentation, the extracted purchase data describing circumstances of the purchase including at least a vendor identify, which is an identity of the vendor, a purchase date, which is a date when the purchase occurred, and a product type, which identifies the product that was purchased;
conducting, by the PPS application, an internet search using one or more terms derived from the extracted purchase data to locate and connect to a vendor website associated with the vendor;
conducting, by the PPS application, a search of the vendor web site using one or more terms derived from the extracted purchase data to locate a first vendor policy of the vendor that defines a first post-purchase right of the customer applicable to the purchase of the product;
from the first vendor policy, determining, by the PPS application, a milestone date associated with the first post-purchase right of the customer, the milestone date comprising a future date at which the first post-purchase right of the customer materially changes;
storing, by the PPS application, the milestone date;
and
in advance of reaching the milestone date, sending, by the PPS application, a notification to the customer appraising the customer as to the milestone date and the material change to the first post-purchase right of the customer that occurs upon reaching the milestone date.

6 more elements

A system facilitating a customer to maintain and exercise post-purchase rights associated with a purchase made by the customer of a product, wherein the post-purchase rights accrue from policies of a vendor that sold the product to the customer, the system comprising:

a processor;
and
a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to perform:
providing a post-purchase support (PPS) application on a mobile device of the customer;
receiving, by the PPS application, first documentation related to the purchase of the product, wherein the first documentation comprises an electronic copy of documentation supplied to the customer by the vendor confirming the purchase;
extracting, by the PPS application, purchase data from the first documentation, the extracted purchase data describing circumstances of the purchase including at least a vendor identify, which is an identity of the vendor, a purchase date, which is a date when the purchase occurred, and a product type, which identifies the product that was purchased;
conducting, by the PPS application, an internet search using one or more terms derived from the extracted purchase data to locate and connect to a vendor website associated with the vendor;
conducting, by the PPS application, a search of the vendor web site using one or more terms derived from the extracted purchase data to locate a first vendor policy of the vendor that defines a first post-purchase right of the customer applicable to the purchase of the product;
from the first vendor policy, determining, by the PPS application, a milestone date associated with the first post-purchase right of the customer, the milestone date comprising a future date at which the first post-purchase right of the customer materially changes;
storing, by the PPS application, the milestone date;
and
in advance of reaching the milestone date, sending, by the PPS application, a notification to the customer appraising the customer as to the milestone date and the material change to the first post-purchase right of the customer that occurs upon reaching the milestone date.

9 more elements

Dependencies are inferred from the claim text.