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AssigneeVB Solutions, LLC
InventorsVictor Beshidze, Suheil Katan
Estimating the term…
A computer-implemented method for automating service provider status and reporting during a service visit includes the initial steps of creating a service provider transaction, initiating the transaction, and calculating an estimated completion time of the transaction. The estimated completion time is based on at least one service condition, which may include the availability of servicing tools and components, the availability of service provider employees, the priority status, if any, of the service provider transaction, and the level of difficulty of service provider transaction, among others. Preferably, the service conditions include constant or variable associated values. The completion time is calculated based upon a sum of these values. If an unexpected service need or service delay arises, the service provider transaction status is updated, which includes recalculating the estimated time of completion based on a new service condition that arose from the unexpected need or delay. When the service provider transaction is complete, the customer reviews the transaction, confirms that the service provider transaction is complete, and schedules a service completion event.
A computer-implemented method for automating service provider status and reporting during a servicing visit, comprising the steps of:
At least one non-transitory computer readable storage media having executable instructions stored thereon that when executed by a computer processor perform the steps of:
At least one non-transitory computer readable storage media as defined in claim 11, and further comprising the step of confirming the completed service provider transaction and scheduling a service completion event.
At least one non-transitory computer readable storage media as defined in claim 13, wherein the service condition includes associated values and calculating a completion time being based upon a sum of associated values.
At least one non-transitory computer readable storage media as defined in claim 14, wherein the associated values are one of constant values and variable values.
At least one non-transitory computer readable storage media as defined in claim 15, wherein the completion time is continually calculated and updated for the service condition based on variable values.
At least one non-transitory computer readable storage media as defined in claim 18, wherein the service provider transaction includes an automobile service visit.
An electronic device, comprising:
Dependencies are inferred from the claim text.