System and method for estimating workload per email
AssigneeCapital One Services, LLC
InventorsAustin WALTERS, Anh TRUONG, Vincent PHAM, Jeremy GOODSITT, Mark WATSON
Life of this patent
Estimating the term…
Abstract
Embodiments of the present disclosure provide systems, methods, and devices for utilizing an artificial intelligence engine to determine a response time, urgency, or degree of importance associated with electronic communications. Example embodiments relate to a predictive model and development of a predictive model using an artificial intelligence system and/or machine learning techniques. Example embodiments of systems and methods may utilize AI based systems and models for facilitating communication and prioritizing electronic messages based on the priorities of the receiver or enterprise.
Claims20
An artificial intelligence (AI) system comprising:
- a user interface displayed on a client device, the client device configured to receive an electronic message directed to a user;
- a message server hosting an application programming interface, wherein the message server is in data communication with the client device;
- and
- an AI engine, the AI engine in real-time communication with the application programming interface, wherein the AI engine is configured to:
- receive an electronic message from the message server;
- extract message information from the electronic message;
- apply a predictive model to the extracted message information to determine a response time associated with the electronic message, the response time indicating the predicted time required for the user to respond to the message;
- and
- display the response time associated with the electronic message on the user interface.
An artificial intelligence method comprising:
- receiving an electronic message from a message server;
- extracting message information from the electronic message using an artificial intelligence engine;
- applying a predictive model to the extracted message information using the artificial intelligence engine;
- determining, based on the predictive model, a response time associated with the electronic message;
- presenting the determined response time to a user via a user interface displayed on a client device before the user opens the electronic message;
- transmitting the extracted message information and determined response time to a database;
- monitoring the user response to the received electronic message in order to determine the accuracy of the determined response time associated with the electronic message;
- and
- adjusting the predictive model in response to the determined accuracy of the determined response time.
An artificial intelligence system comprising:
- a client device configured to display a user interface;
- a data storage containing one or more resolved electronic messages and one or more known response times associated with the one or more resolved electronic messages;
- and
- a server configured to transmit electronic messages to an AI engine, the AI engine in data communication with data storage and in data communication with the user interface via an application programming interface configured to transmit real time data, wherein the AI engine is configured to:
- receive an electronic message from the server;
- extract message information from the electronic message;
- apply a predictive model to the extracted message information to determine a response time associated with the received electronic message based on the extracted message information, wherein the predictive model is based on the one or more known response times associated with the one or more resolved electronic messages, and
- present the determined response time associated with the received electronic message to a user using the user interface before the user opens the received electronic message.
Dependencies are inferred from the claim text.