# US 2022/0044265 A1 · Smart feedback system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2022/0044265 A1 - Document ID: US20220044265A1 - Status: Published application - Kind: A1 - Application number: 16/985,741 - Filed: 2020-08-05 - Published: 2022-02-10 - Earliest claimed: 2020-08-05 - Assignees: Sap SE - Applicants: Sap SE - Inventors: Anja Wilbert; Sabrina Regler; Erica Davis; Oliver Latka; Alice Guenes; Lars Gregori; Ketaki Raut; Valentin Vieriu - Web page: https://patentgrep.com/patent/US20220044265A1 ## CPC - G06Q 30/0203: Market surveys; Market polls - G06F 21/32: using biometric data, e.g. fingerprints, iris scans or voiceprints - G06Q 30/0282: Rating or review of business operators or products - G06Q 30/0631: {Recommending goods or services} - G06Q 30/0643: {graphically representing goods, e.g. 3D product representation} - G06T 13/40: of characters, e.g. humans, animals or virtual beings - H04W 4/80: Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - G06T: IMAGE DATA PROCESSING OR GENERATION, IN GENERAL - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract Methods and systems are used for providing a traveling avatar in a smart feedback system (SFS). As an example, a user associated with a first interaction with the SFS from a first device at a first location is identified. A first visualization of a personalized avatar associated with the user is provided to the first device. A first personalized feedback request is provided to the first device during the first visualization. First feedback of the user captured by the first device is received in response to the first personalized feedback request. The user associated with a second interaction with the SFS from a second device at the first location is identified. A second visualization of the personalized avatar is provided to the second device. A second personalized feedback request is provided to the second device. Second feedback of the user captured by the second device is received. ## Claims ### Claim 1 A computer-implemented method, the method being executed by at least one processor associated with a smart feedback system (SFS), wherein the SFS stores a plurality of user profiles, wherein each user profile is associated with a corresponding user and a corresponding personalized avatar, the method comprising: identifying a user of a plurality of users associated with a first interaction with the SFS from a first device at a first location remote from the SFS; providing a first visualization of a personalized avatar associated with the user to the first device based on a user profile associated with the user; providing a first personalized feedback request to the first device during the first visualization of the personalized avatar, wherein the first personalized feedback request includes a first set of feedback requests associated with a first offer associated with a first participant of a plurality of participants; receiving first feedback of the user captured by the first device in response to the first personalized feedback request and associating the first feedback with the user profile; identifying the user associated with a second interaction with the SFS from a second device at the first location; providing a second visualization of the personalized avatar to the second device; providing a second personalized feedback request to the second device during the second visualization of the personalized avatar, wherein the second personalized feedback request includes a second set of feedback requests associated with a second offer associated with a second participant of the plurality of participants; and receiving second feedback of the user captured by the second device in response to the second personalized feedback request and associating the second feedback with the user profile. ### Claim 2 (depends on 1) The computer-implemented method of claim 1, wherein the first device is a smart display device associated with a retailer at the first location and the second device is a smart phone associated with the user at the first location. ### Claim 3 (depends on 1) The computer-implemented method of claim 1, wherein a location of the second device is determined by the first device based on a quick response (QR) code, an iBeacon, Bluetooth, and near-field communication (NFC). ### Claim 4 (depends on 1) The computer-implemented method of claim 1, wherein identifying the user of the plurality of users associated with the first interaction with the SFS from the first device further comprises: detecting, by the first device, the user using biometric recognition. ### Claim 5 (depends on 1) The computer-implemented method of claim 1, wherein providing the first personalized feedback request to the first device is based on the user profile associated with the user, and wherein providing the second personalized feedback request to the second device is based on the user profile. ### Claim 6 (depends on 1) The computer-implemented method of claim 1, wherein the first visualization of the personalized avatar has a similar appearance as the second visualization of the personalized avatar. ### Claim 7 (depends on 1) The computer-implemented method of claim 1, comprising: providing a first recommendation to the first device during the first visualization of the personalized avatar is based on the user profile and an analysis of the first feedback of the user captured by the first device; and providing a second recommendation to the second device during the second visualization of the personalized avatar is based on the user profile and an analysis of the second feedback of the user captured by the second device. ### Claim 8 A computer-implemented method, the method being executed by at least one processor associated with a smart feedback system (SFS), wherein the SFS stores a plurality of user profiles, wherein each user profile is associated with a corresponding user and a corresponding personalized avatar, the method comprising: identifying a user of a plurality of users associated with a first interaction with the SFS from a first device at a first location remote from the SFS; providing a first visualization of a personalized avatar associated with the user to the first device based on a user profile associated with the user; providing a first personalized feedback request to the first device during the first visualization of the personalized avatar, wherein the first personalized feedback request includes a first set of feedback requests associated with a first offer associated with a first participant of a plurality of participants; receiving first feedback of the user captured by the first device in response to the first personalized feedback request and associating the first feedback with the user profile; identifying the user associated with a second interaction with the SFS from a second device at a second location different from the first location and remote from the SFS; providing a second visualization of the personalized avatar to the second device; providing a second personalized feedback request to the second device during the second visualization of the personalized avatar, wherein the second personalized feedback request includes a second set of feedback requests associated with a second offer associated with a second participant of the plurality of participants; and receiving second feedback of the user captured by the second device in response to the second personalized feedback request and associating the second feedback with the user profile. ### Claim 9 (depends on 8) The computer-implemented method of claim 8, wherein the first device is a smart display device associated with a first retailer at the first location of the first retailer and the second device is a smart display device associated with a second retailer at the second location of the second retailer. ### Claim 10 (depends on 8) The computer-implemented method of claim 8, wherein a location of the second device is determined by the first device based on a quick response (QR) code, an iBeacon, Bluetooth, and near-field communication (NFC). ### Claim 11 (depends on 8) The computer-implemented method of claim 8, wherein identifying the user of the plurality of users associated with the first interaction with the SFS from the first device further comprises: detecting, by the first device, the user using biometric recognition. ### Claim 12 (depends on 8) The computer-implemented method of claim 8, wherein providing the first personalized feedback request to the first device is based on the user profile associated with the user, and wherein providing the second personalized feedback request to the second device is based on the user profile. ### Claim 13 (depends on 8) The computer-implemented method of claim 8, wherein the first visualization of the personalized avatar has a similar appearance as the second visualization of the personalized avatar. ### Claim 14 (depends on 8) The computer-implemented method of claim 8, comprising: providing a first recommendation to the first device during the first visualization of the personalized avatar based on the user profile and an analysis of the first feedback of the user captured by the first device; and providing a second recommendation to the second device during the second visualization of the personalized avatar based on the user profile and an analysis of the second feedback of the user captured by the second device. ### Claim 15 A computer-implemented system, comprising: one or more computers associated with a smart feedback system (SFS), wherein the SFS stores a plurality of user profiles, wherein each user profile is associated with a corresponding user and a corresponding personalized avatar; and one or more computer memory devices interoperably coupled with the one or more computers and having tangible, non-transitory, machine-readable media storing one or more instructions that, when executed by the one or more computers, perform one or more operations comprising: identifying a user of a plurality of users associated with a first interaction with the SFS from a first device at a first location remote from the SFS; providing a first visualization of a personalized avatar associated with the user to the first device based on a user profile associated with the user; providing a first personalized feedback request to the first device during the first visualization of the personalized avatar, wherein the first personalized feedback request includes a first set of feedback requests associated with a first offer associated with a first participant of a plurality of participants; receiving first feedback of the user captured by the first device in response to the first personalized feedback request and associating the first feedback with the user profile; identifying the user associated with a second interaction with the SFS from a second device at the first location; providing a second visualization of the personalized avatar to the second device; providing a second personalized feedback request to the second device during the second visualization of the personalized avatar, wherein the second personalized feedback request includes a second set of feedback requests associated with a second offer associated with a second participant of the plurality of participants; and receiving second feedback of the user captured by the second device in response to the second personalized feedback request and associating the second feedback with the user profile. ### Claim 16 (depends on 15) The computer-implemented system of claim 15, wherein the first device is a smart display device associated with a retailer at the first location and the second device is a smart phone associated with the user at the first location. ### Claim 17 (depends on 15) The computer-implemented system of claim 15, wherein a location of the second device is determined by the first device based on a quick response (QR) code, an iBeacon, Bluetooth, and near-field communication (NFC). ### Claim 18 (depends on 15) The computer-implemented system of claim 15, wherein identifying the user of the plurality of users associated with the first interaction with the SFS from the first device further comprises: detecting, by the first device, the user using biometric recognition. ### Claim 19 (depends on 15) The computer-implemented system of claim 15, wherein providing the first personalized feedback request to the first device is based on the user profile associated with the user, and wherein providing the second personalized feedback request to the second device is based on the user profile. ### Claim 20 (depends on 15) The computer-implemented system of claim 15, wherein the first visualization of the personalized avatar has a similar appearance as the second visualization of the personalized avatar.